We all know how important it is for your customers to have the best experience possible when purchasing from your website. We want the process from start to finish to be as easy as possible. But there will always be times when they need to contact you whether it’s for a quick question or to ask for a quote. Of course, you want to be on hand almost instantly but you can only take one phone call at a time and if you’re on the phone for a long period, your customers may not be able to talk to you and may start to look elsewhere.
More and more sites are adopting a live chat application which is just a simple popup within the page that allows the customer to reach out to you about anything, at any time from any page on your website.
Tawk.to is a fantastic solution that allows you to put this live chat on your website, completely free of charge and ad free! You can manage multiple chats at the same time in the same window, have as many users logged into the dashboard talking to potential customers. They even have free Android and iPhone apps that allows you to talk to customers when you’re away from the desk.
You are not limited to how many users you can have chatting to customers, no limit to how many websites you can add to your one account and the best feature out of them all is the visitor monitoring, you can see your customers geographic location, monitor their behaviour in real time as you watch them navigate from page to page on your website. You can even set triggers for the chat to popup to the customer when they visit a certain page or after a set amount of time.
Sara, from In a flash laser, has been using tawk.to on her site
“We’ve been using live chat of some sort on our website since first starting the business five years ago. Tawk.to combines the best features of all the other systems I’ve tested, and amazingly, it’s also free.
My favorite part is how easy it is to turn on or off the proactive greeting trigger. On days when I’m sitting at my desk I can turn it on to greet website visitors and answer any quick questions they have. This almost always leads to sales. On the days when I’m busy running production I use the chat form instead of a trigger so that it can gather a name and email address to let me follow up when I have time.
Another reason why we’ve always used live chat is that I’m deaf and we don’t provide a phone number for customers. Thankfully, in today’s modern world, so much can be done by email and text messaging, and now and live chat is just one more option.”
Other features include multi lingual, chat history, user banning, desktop notifications and message shortcuts.
The only way to see the full potential of this amazing free widget is to sign up for your free account at www.tawk.to and see for yourself!