Client Support FAQ’s – August 14, 2018

This new series highlights commonly asked questions among DecoNetwork clients over the past week. We will be posting the most common questions of the past week each Tuesday with commentary and links to DecoNetwork Help Articles to better assist you in finding the resources you need. Thanks for reading!

How do I set up my custom domain?

We at DecoNetwork understand how important it is to you to maintain your brand identity, which is why we offer the ability to use your custom domain with the DecoNetwork system. There are several ways to do this, but the recommended way is by using two records, an A record and a CNAME record, as well as registering your domain in DecoNetwork. Without going into all of the details of how this works, it basically means we need to establish the roadmap to your DecoNetwork site using signs, or records. Depending on your domain provider, this may look a bit different to you, but the end result is going to be the same. We do offer a list of the most common domain providers as well as links to their help articles on how to do this on their end at this link. The records you will need to enter will end up looking something like this:

Type Name Value TTL (Time-To-Live)
A @ 66.135.88.20 600 (seconds)
CNAME www store.deco-apparel.com 1 hour

 

Once these records are set, your custom domain will point to the DecoNetwork servers. We’re halfway there. What you’ll need to do next is go into your DecoNetwork site and click on “Websites” on the left-hand menu, then click “Manage” next to the site you’re trying to direct traffic to. Once that opens, on the second left-hand menu, you’ll see an option called “Domain Settings”. At the bottom of that page, there is a box that says “Add Domain”. Type in the web address you’re trying to point to your site, both with and without the “www” at the beginning. Save the page, and open a new window. Type in your web address and voila! It’s linked! You may want to also establish an SSL certificate to make the site more secure using the video tutorial here.

Wait, what about subdomains?

Just like with everything in DecoNetwork, there are always multiple ways to utilize subdomains. The easiest (and most recommended) option is utilizing our Store Domains feature. This feature allows you to effectively replace the DecoNetwork-standard domain names (deco-apparel, deco-printing, etc.) with your own, custom domains. That the hardest part of this process is the DNS settings comes as no surprise, but it is still manageable. Using the Provider-Specific DNS Settings help article, find your domain provider and navigate to where you can edit your records. You’ll want to add another CNAME record, just like we did before, but instead of “www”, you’ll put in an asterisk, so it will look like this:

Type Name Value TTL (Time-To-Live)
CNAME * store.deco-apparel.com 1 hour

 

After this, go into your DecoNetwork admin site and click on “Websites” on the left-hand menu, then click on “Store Domains”, and type your domain name into the box that says “Add Domain”. Save the page and you will be able to utilize your domain name in the place of our pre-generated domains.

How do I make Decorated Products?

Go to the Decorated Products screen inside the store you want to put the decorated products in (Admin > Websites > Manage > Decorated Products). Once you’re there, click “Create Decorated Product”, then choose your blank product. If your blank product isn’t available, it may be marked as unavailable for that store, or it simply may not have been added to your blank products list. Either of those problems can be solved from your Products menu. Once you’ve selected your blank product, move onto decorating, then pricing and the process is fairly simple from there. Quite a few clients have trouble finding the first screen, but once they’re there, it’s incredibly intuitive to set up and should hardly take any time.

How do I select my blank products?

In the Products screen, (Admin > Products), there is an option titled “Select Catalog”. This option was given to you at the beginning of your setup, and many of our clients simply select a catalog and move on, leaving thousands of products in their systems and it works for them. If you’re looking to narrow down your blank products some, I recommend adding them the longer, but the more specific way by hand-picking (buzzwords, anyone?) your products from the catalogs. To do this, go to “Add Product” on the Products screen (Admin > Products), and select “Add Supplier Product”. You can select multiple products, filter by the supplier, and you’ll be good to go. One thing to note: these products will still be updated, so new colors will show up and any price updates that DecoNetwork receives will be applied to the products.

Wait, there was a tax update? What does it mean and how do I set it up?

To be honest, taxes are complicated. We make them more simple by handling the math for you, but to do that, we have to have some information first. We’ve posted quite a few help articles elsewhere, but I’ll link them below so that you can make sure you’re set up for this new, awesome way of handling your taxes in DecoNetwork.

Tax Update Release Notes

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