This series highlights commonly asked questions among DecoNetwork clients over the past week. We will be posting some of the most common questions of the past week each Thursday with commentary and links to DecoNetwork Help Articles, videos, and other blog posts to better assist you in finding the resources you need.
To start the new year, we’re going to be looking at one of our most common questions posed by new clients, as well as a feature that is
Thanks for reading!
My customers supply their own products! How do I handle that in DecoNetwork?
One of the most common questions that we get in support is how to handle contract products, meaning, products provided by your clients to you to decorate. Usually, these are polo shirts, sweatshirts, pants, or any number of products. The way I typically recommend this is handled is by creating custom, generic products. In DecoNetwork, you can create custom products with custom pricing and their own decoration areas. There are a couple of prerequisites to create these generic products:
- Make sure you have the price table set up for this decoration process (usually named “Contract pricing”)
- Make sure you have an affiliate store set up to assign the generic products to (optional)
To get started with this, simply create a custom product by going to the Products area, selecting “Add Product” and then selecting “Add Custom Product“. One thing to note with this that we are not addressing all aspects of setting up the product, but the points that are specific to this type of setup.
Most people end up setting up the product with generic templates for images. DecoNetwork provides generic templates that are grey-scale. When setting up the product, select “DecoNetwork Templates” to use the ones we provide. I would also recommend adding views for all potential decoration areas. Select a Front View of the product and a Back View at the least, and add the appropriate system Decoration Areas. Also, make sure to add any colors that are particularly common for you to be supplied/work with. After you’ve created and assigned decoration areas, move on to the pricing area.
In pricing, most fulfillment centers do not charge for the products themselves, though some do add a surcharge via the product price. In the pricing area, you can change the blank product price to a zero-cost to avoid any charge for the product itself. Once you’ve changed the blank product price, click on the Gear next to the decoration price to edit the decoration price. In the “Edit Price” menu, you can change the default to your selected price table to allow for the contract pricing.
For more information on setting up the price tables:
- Embroidery Price Tables
- Sublimation Price Tables
- Screen Printing Price Tables
- DTG Printing Price Tables
Most contract printing, however, is done on a contract basis, meaning you wouldn’t want your general clients to have access to these products. To limit the availability of these products, visit the Availability area. You can limit the product to anywhere on your site that suits your needs.
How do I include a non-production file with an order?
This is a question I’ve been getting quite a lot recently, and it’s interesting to me because it’s not a feature we focus on a lot, but it’s incredibly powerful. In the BusinessHub, at the end of each line item, there is a gear icon. If the gear icon is clicked, it will open up a menu in which you can do a number of things, such as skipping purchase orders for a product and attaching files. To attach the file click “file attachments”, follow the prompts, and you can add files to be used in production or in the order PDF.
An upcoming help article will outline this process in a bit more detail.