DDoS Incident & Fix

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DDoS Incident & How to Fix your Custom URL

Our hosting provider notified us of a DDoS attack this morning targeting our main IP address. Our technology is protected against such an attack, so there will be no lasting effects to any DecoNetwork site, however, our provider has taken the IP offline for 24 hours as a precaution against continued attacks. DecoNetwork does maintain a fallback IP for such occurrences.

All licensees can access their Business Hub by using their (storename).secure-decoration.com addresses. For licensees using a DecoNetwork supplied web address, we have already applied a fix that returns their sites to full functionality. Licensees with custom web addresses using a CName redirection to store.deco-apparel.com should also find their service completely restored. That said, some licensees with custom URLs not using this redirection method will need to adjust their DNS records to point to our fallback IP address.

Licensees using a custom domain should adjust their DNS records according to the linked help article. https://help.deconetwork.com/hc/en-us/articles/360007555454

The change may take some time to propagate across networks, but will permanently allow their sites to benefit from our ability to switch to backup IP addresses on our end.

Further information on exactly how these changes are made can be found with your domain name provider.

We’d like to thank all of our licensees for their patience and for reporting issues during this issue.

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