Hi folks! As I mentioned in my last blog post, there are some drawbacks to using the image per color method of displaying products in lieu of using a template. Some products, like items that are patterned, cannot be made into templates, though. An additional problem to using that method is that sometimes we do not have images for all of the color options. I’ve notice an uptick in support tickets related to product colors not changing when different swatches are chosen. This is not an error, but the result of missing images.
Until now, when product images were missing we had to use a single product image to represent all of the color options. This can be confusing when a product previously has all of the colors show up and then, suddenly, it seems that they’ve all disappeared or that the swatches aren’t working. I have devised a solution to get around this problem. From now on, when a vendor fails to supply us with an image, we will insert a text graphic in place of the missing product image to alert the user that no image is available for that color option. This will keep the product from malfunctioning and allow users to see product views for the colors we do have the images for.
In related news, we updated missing images for 105 products in S&S Activewear, as well as activating 3 new products. I also replaced the product images in the AS Colour catalog, utilizing my new idea for managing missing product images. Check out and/or update your AS Colour catalog and let me know if you have any feedback on this system.