I requested the update 2 times now and both times was told that they aren't upgrading anyone else right now. I really only have a few decorated products too so i don't even know what the hold up is at this point.
I'm not the one that set the expectation that this would be rolled out in January. On the other hand no communication on where the pre-upgrade users stand is poor strategy. There is a middle ground that should be being communicated at least every few days. We have no idea if it will be 6 days or 6 months.
You should be embarrassed. No 7.5 for existing users and it is now mid-May. We were supposed to be able to upgrade in February. We were been promised that several reporting issues are supposedly addressed in 7.5 that we need to use. But we have now been told that we should wait until the next version. It is exhausting watching existing customers exasperated that they can't upgrade. At minimum Deco should be discounting the service to existing customers until they they can be upgraded.
Please call. I have been told multiple times that my company shouldn't upgrade because the issues with 7.5 will significantly affect performance. We are very dependent on using the back end reporting feature.