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DDoS incident

2 weeks 2 days ago #21383 by ccruz
DDoS incident was created by ccruz
Our hosting provider notified us of a DDoS attack this morning targeting our main IP address. Our technology is protected against such an attack, so there will be no lasting effects to any DecoNetwork site, however, our provider has taken the IP offline for 24 hours as a precaution against continued attacks. DecoNetwork does maintain a backup IP for such occurrences.

All licensees can access their Business Hub by using their (storename).secure-decoration.com addresses. For licensees using a DecoNetwork supplied web address, we have already applied a fix that returns their sites to full functionality. Licensees with custom web addresses using a cname redirection to store.deco-apparel.com should also find their service completely restored. That said, some licensees with custom URLs not using this redirection method will need to undertake the following steps with their domain registrar to re-enable access to their sites immediately:

Licensees using a custom domain should adjust their DNS records according to the linked help article. The primary change is the root A record which should be pointed to our fallback IP address while our primary one comes back online.

help.deconetwork.com/hc/en-us/articles/360007555454

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2 weeks 1 day ago #21386 by 2LiveCards
Replied by 2LiveCards on topic DDoS incident
Tried that - get a can't be found reply?

Tried contacting live chat support but it's timing out with no response either?

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2 weeks 1 day ago #21387 by 2LiveCards
Replied by 2LiveCards on topic DDoS incident
We have a weird situation where (even today) our main access pc has no access but the secondary one can still log in no problems at all???

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2 weeks 1 day ago #21388 by House of T shirts
Replied by House of T shirts on topic DDoS incident
Can you confirm exactly when the main IP is back up?.. Our provider only initiates DNS updates once every 12 hours so we have to wait until the main IP comes back online.

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2 weeks 1 day ago #21389 by ccruz
Replied by ccruz on topic DDoS incident
Hello all, the primary IP is back online this morning.

-Cris

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