Our hosting provider notified us of a DDoS attack this morning targeting our main IP address. Our technology is protected against such an attack, so there will be no lasting effects to any DecoNetwork site, however, our provider has taken the IP offline for 24 hours as a precaution against continued attacks. DecoNetwork does maintain a backup IP for such occurrences.
All licensees can access their Business Hub by using their (storename).secure-decoration.com addresses. For licensees using a DecoNetwork supplied web address, we have already applied a fix that returns their sites to full functionality. Licensees with custom web addresses using a cname redirection to store.deco-apparel.com should also find their service completely restored. That said, some licensees with custom URLs not using this redirection method will need to undertake the following steps with their domain registrar to re-enable access to their sites immediately:
Licensees using a custom domain should adjust their DNS records according to the linked help article. The primary change is the root A record which should be pointed to our fallback IP address while our primary one comes back online.
Can you confirm exactly when the main IP is back up?.. Our provider only initiates DNS updates once every 12 hours so we have to wait until the main IP comes back online.
