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Data Center Upgrade - URGENT DNS Record Changes Required

2 weeks 1 day ago - 2 weeks 1 day ago #22769 by ccruz
DecoNetwork is upgrading its server hardware and moving to a new data center. These changes will allow for the continued expansion and provision of world class solutions for the apparel decoration industry into the future.

Custom domain names mapped to a legacy DecoNetwork server require URGENT changes to their DNS records to migrate to the new data center. The changes must be completed by Saturday October 5, as after that date, it won’t be possible to access DecoNetwork sites via custom domain names until they are updated.

We will be sending out email notices within the next day or so to any accounts with domains pointing to legacy servers. We recommend making the change as soon as possible to ensure uninterrupted access to your sites. For more details and instructions, visit the related help article:  https://help.deconetwork.com/hc/en-us/articles/360036102654

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2 weeks 1 day ago #22770 by 2LiveCards
Can't access the help page shown? Don't have access rights?? 

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2 weeks 1 day ago #22771 by Streetguise
Good Morning

Can you please forward copy of the article relating to the urgent DNS changes - clicking the link takes me to a page which is states that we are not authorised to access.

Thank you, Michelle

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2 weeks 1 day ago #22772 by ccruz
Sorry about that guys, article should now be accessible.

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2 weeks 11 hours ago #22778 by OASC2008
Is there a quick way to verify that our custom urls are pointing to the new servers? I made the changes to the DNS records. However, I would like to verify that I did everything necessary. 
It has been a while since I have had to edit DNS records. Thx in advance.

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2 weeks 10 hours ago #22780 by ccruz
Hey you can use a generic DNS lookup tool to check your records:  https://mxtoolbox.com/DNSLookup.aspx

Type in your domain there and the result should match the DNS records in the provided instructions from DecoNetwork.

-Cris

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2 weeks 4 hours ago #22782 by OASC2008
Thank you!

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1 week 3 days ago #22786 by matrixdemoda
good afternoon

4 days ago
put the new ip.

It still works dns old.

What's up there?

Thank you
Hernan Cali Colombia
website:
matrix.moda

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1 week 2 days ago - 1 week 2 days ago #22789 by BayshoreBrands
Chris,
Are we supposed to delete the old @ entries that point to 66.135.58.20, 66.135.58.24 and/or 209.15.41.6??

Mark Holland
Bayshore Brands
www.bayshorebrands.com

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1 week 2 days ago #22790 by ccruz
Hernan:
If you already updated the IP and you're not seeing a change it may be taking time for your domain provider to make the change. You can always check with them for support to make sure the DNS change has been submitted correctly.

Mark:
Normally you would edit existing entries to point to the new address. If you instead added new entries, then you should delete the old ones.

-Cris

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1 week 2 days ago #22791 by BayshoreBrands
Thanks Cris. Also, it looks like at one time or another, we were instructed to add an A record with the name deconetwork that pointed to 66.135.58.20
Should we delete this as well?

Mark Holland
Bayshore Brands
www.bayshorebrands.com

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1 week 2 days ago #22792 by ccruz
Hey Mark,

You can delete it as long as you added one pointing to the new IP address.

-Cris

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1 week 1 day ago - 1 week 1 day ago #22795 by matrixdemoda
Hello

new server when changing the ip
increase ms
before 99 or 110 ms
now 145 to 174 ms

Do you have a good data center?
It is poor.

I've been in this business for over 25 years

analyze data center

Cogeco or Aptum does not report its gigabit capacity.

aptum.com/services/data-center/
.
.
.
Softlayer (IBM)
company service
offers more than 150 gigabytes
capacity
data center worldwide

www.ibm.com/cloud/data-centers/

good price for dedicated server

We advance or
we go back

https://hostadvice.com/hosting-company/cogeco-peer-1-reviews/

thank you

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1 week 1 day ago #22796 by ccruz
Hi matrixdemoda, appreciate the feedback. We won't be making further data center changes at this time however the change we have already made gives us more flexibility to continue expanding our servers and capacity over time. If you are experiencing any issues with speed or access to the system feel free to raise a support ticket to look into it further.

-Cris

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