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Designer 8 won't display images

9 months 3 weeks ago #19207 by Heather1
Designer 8 won't display images was created by Heather1
Just switched over to 8 - struggling a lot with the designer - biggest issue currently is not be able to see images that have been added.

See attached.

~Heather
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9 months 3 weeks ago #19216 by gregp
Replied by gregp on topic Designer 8 won't display images
Hi Heather,

what is the URL of your site..?
definitely some form of bug happening here which we will look straight into.

Cheers,
Greg

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9 months 1 week ago #19396 by Heather1
Replied by Heather1 on topic Designer 8 won't display images
abemblem.secure-decoration.com -

I think I had an issue with conflicting area masks. I learned the designer can only handle one. So images are displaying now.
Thank you!

~Heather

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9 months 1 week ago #19411 by gregp
Replied by gregp on topic Designer 8 won't display images
No worries...

However the designer can handle multiple areas per view.....
Let me know if I can help with anything else.. site is looking good!

cheers,
Greg

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9 months 4 days ago #19668 by Heather1
Replied by Heather1 on topic Designer 8 won't display images
That's interesting ... I was told by someone from support that it can only handle ONE mask area....

~Heather

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9 months 3 days ago #19702 by ccruz
Replied by ccruz on topic Designer 8 won't display images
Hi Heather, I think a few details are being left out here which is causing some confusion. A product supports any number of decoration areas on a product which is what Greg has alluded to. Your issue is related to overlapping decoration areas with a custom mask. You ran into an issue where the preview was not showing correctly. We would recommend to not overlap decoration locations with a custom mask image applied as the mask applies based on the product image and does not consider any artwork added onto decoration areas that it overlaps.



-Cris
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9 months 3 days ago #19722 by Heather1
Replied by Heather1 on topic Designer 8 won't display images
That makes sense and yes I was confused about how it was supposed to work. Thank you for clarifying!

~Heather

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