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production file for DTG print

5 years 4 months ago #12046 by info@shirtdesign.dk
production file for DTG print was created by info@shirtdesign.dk
Hello

We print a lot of orders from deco every day. and i actually never noticed until the other day, than when a customer uploads a perfect vector file to the designer, the production file we get is 150dpi png.. - the PNG is OK, i know where that setting is, but the 150 DPI is poor quality for printing, and we just had to redo an order, because of the small text on the design didn't come out good, and we didn't notice .. so we had to re-print every thing..

If you check the PNG production file you download, is it also 150dpi. ? any one knows how to get it to be 300dpi. ?

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5 years 4 months ago #12051 by ccruz
Replied by ccruz on topic production file for DTG print
Hey info@shirtdesign.dk,

The production file should be coming in at the DPI configured under Production file settings for each decoration method. If it's not you may want to submit a support ticket with an order number that we can go in and review for you.

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5 years 4 months ago #12052 by info@shirtdesign.dk
Replied by info@shirtdesign.dk on topic production file for DTG print
Its set to.

Minimum DPI: 100

Production DPI: 300

But we get all our files in 150DPI if you check with photoshop... I did make a ticket just wanna here if anybody else has the problem.
if a customer uplads a vector EPS file, then my production file is still 150 dpi..

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5 years 4 months ago #12053 by info@shirtdesign.dk
Replied by info@shirtdesign.dk on topic production file for DTG print
This is how our prodcution file looks like from the sytem.. this customer originally uploaded a PDF vector file.. whih i can download from her account..
Attachments:

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5 years 4 months ago #12054 by giftswp
Replied by giftswp on topic production file for DTG print
Have you try the setting to download it as a PDF?

Ruben
The one that does not ask, does not learn

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5 years 4 months ago #12055 by info@shirtdesign.dk
Replied by info@shirtdesign.dk on topic production file for DTG print
i didnt try that, but i'm sure that will solve the problem, but our mpower rather wants PNG files with transparant background.. so getting all files as PDF instead would not be a good solotion. So we need PNG 300DPI..

do you use DTG also. ? how do you do it. ?

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5 years 4 months ago #12058 by giftswp
Replied by giftswp on topic production file for DTG print
It was just a thought.... I don't do DTG.

Ruben
The one that does not ask, does not learn

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5 years 4 months ago #12063 by ccruz
Replied by ccruz on topic production file for DTG print
Hey info@shirtdesign.dk,

I've double checked and PNG production files are correctly set to the DPI setting. I definately recommend you submit a support ticket with an example order number because your issue may be related to specific products.

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5 years 4 months ago #12065 by info@shirtdesign.dk
Replied by info@shirtdesign.dk on topic production file for DTG print
did that already 3 days ago.. :) .. but its not a one time problem. all of my png files are in 150dpi

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5 years 4 months ago #12067 by ccruz
Replied by ccruz on topic production file for DTG print
Thanks for the info. I did find the ticket and see that Alex already replied to it. I've replied back to the same ticket also. :)

-Cris

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