Similar question about the embroidery color palette: We created a csv file with the rgb values and the color names for the threads we use most often. Problem we are having is that there is no way to fill in the "code" portion of the palette. When we download the worksheet the colors are listed correctly but it's adding "/null (#FFFFFF)" after the color name. It's not a terrible problem but mistakes are costly and "less is more" when an operator is reading the order details. I would like to know if this can be edited to eliminate the extra info?
without a bit more detail on this one ( I can't see your csv and don't know your site details) I have to suggest you take this up with our client services team - have you got a ticket open for this?