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Disable Online Designer - Product not visible on web store

1 year 4 months ago - 1 year 4 months ago #18465 by bcarch
Edit: SOLVED. We left the Designer enabled, but turned off all decoration processes for the product. Now it shows up on web store but the customer doesn't see the Designer.
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We're just getting started with DN. We're an awards/engraving company and at least for starters, we don't want our customers doing online design of our products ... plaques, trophies, etc.

So, here's what we've done:

- Created a custom field. It's a Text Area, where the customer can enter what they want engraved on the award. (We'll do the design ourselves.)
- In Designer Settings, we set this to "No": Allow Online Designer. This toggles the availability of the designer to customers.

I only have one product added so far, for testing purposes.

When I disable the Designer, the product is NOT visible on our webstore.
When I enable the Designer, the product is visible.

I must be missing a setting somewhere. Since the knowledge base says you can disable the Designer, and they give me the ability to do so, there must be a provision for showing products without having the Designer active.

Any help appreciated!

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