Does anyone have a workaround for how to deal with customers who cancel part of the order, or part of the order is not available so it needs to be split, and instead of a refund they want store credit?
I know we have to manually enter the store credit, and I know how to apply it to the new order, but I'm left with the initial order saying Refund required.
It's ok if they paid by bank transfer because I can click Refund but not process the refund.
But with credit cards, it will automatically issue a refund, which is not what I want.
Previous support tickets have advised to alter the grand total amount so that there's no refund required but that means the invoice is wrong, because it's for the full amount.
This is what we do, its a work around but should have the option to apply this as a credit and not a refund on the customer account, is this complicated on Deco's part end to do this? Would also need some way of syncing this through to the accounts software as well as when this happens its a pain.
From an accounting point of view, I agree, and would like to know what to do when a client returns part of an order wanting to leave the funds on account until their next order.
All I can do is put the refund in as STORE CREDIT, but because DN does not do Credit Notes, I have to be vigilant to create a Credit Note in Quickbooks.
That, however, doesn't help the sales person using DN who cannot see or print off a proper Client Account Status report should said client ask for it. It also means people are sloppy about entering items returned to stock.