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Reaching Gmail and Hotmail users

1 week 4 days ago #22542 by DigiTees
Reaching Gmail and Hotmail users was created by DigiTees
We find a lot of our system quotes and emails never reach our customers inbox, they go to promotion or junk folders.

Does anyone have any ideas on how to reach them?

I often have to manually follow up using normal email, which they seem to receive no problem.

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1 week 3 days ago #22543 by 2LiveCards
Replied by 2LiveCards on topic Reaching Gmail and Hotmail users
We have the same problem.

It's something to do with the secure.decoration / pikiware domain lash up apparently as well as the PDF attachments. needing to set IP ranges set correctly in email host.

All well above my pay grade & host is having problems with it too..........  

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1 week 3 days ago #22544 by 2LiveCards
Replied by 2LiveCards on topic Reaching Gmail and Hotmail users
SPF records is the problem - apparently we need a Pikiware SPF record (guessing to match to Deco) and because it doesn't match our domain it ends up getting bounced, if you're lucky it goes to trash otherwise it just bounces (but doesn't notify you there's a problem

Wholly unsatisfactory! 

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1 week 3 days ago #22546 by gregp
Replied by gregp on topic Reaching Gmail and Hotmail users
Hey Guys,

If you can send me an example of when this has happened.
With the offending email that went to spam , click the email , and there will be an option "how original".
If we could get the full text copied from that , we can investigate what is happening further.

Cheers,
Greg

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