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Reaching Gmail and Hotmail users

11 months 4 weeks ago #22542 by DigiTees
Reaching Gmail and Hotmail users was created by DigiTees
We find a lot of our system quotes and emails never reach our customers inbox, they go to promotion or junk folders.

Does anyone have any ideas on how to reach them?

I often have to manually follow up using normal email, which they seem to receive no problem.

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11 months 4 weeks ago #22543 by 2LiveCards
Replied by 2LiveCards on topic Reaching Gmail and Hotmail users
We have the same problem.

It's something to do with the secure.decoration / pikiware domain lash up apparently as well as the PDF attachments. needing to set IP ranges set correctly in email host.

All well above my pay grade & host is having problems with it too..........  

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11 months 4 weeks ago #22544 by 2LiveCards
Replied by 2LiveCards on topic Reaching Gmail and Hotmail users
SPF records is the problem - apparently we need a Pikiware SPF record (guessing to match to Deco) and because it doesn't match our domain it ends up getting bounced, if you're lucky it goes to trash otherwise it just bounces (but doesn't notify you there's a problem

Wholly unsatisfactory! 

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11 months 4 weeks ago #22546 by gregp
Replied by gregp on topic Reaching Gmail and Hotmail users
Hey Guys,

If you can send me an example of when this has happened.
With the offending email that went to spam , click the email , and there will be an option "how original".
If we could get the full text copied from that , we can investigate what is happening further.

Cheers,
Greg

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5 months 3 weeks ago #23043 by DigiTees
Replied by DigiTees on topic Reaching Gmail and Hotmail users
Hi Greg, did anyone send you any full text to investigate this issue?

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5 months 3 weeks ago #23047 by logowearco1
Replied by logowearco1 on topic Reaching Gmail and Hotmail users
I seem to have the same issue sometimes.
It would good also if we could do some kind of return receipt or when they login to see the quote it notifies us.

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5 months 3 weeks ago #23048 by Sewsublime
Replied by Sewsublime on topic Reaching Gmail and Hotmail users
Totally agree, we never know if the quote etc have been received and read. we have had this many times where this has gone into spam and without following up by phone we are all none the wiser.

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5 months 3 weeks ago #23050 by DigiTees
Replied by DigiTees on topic Reaching Gmail and Hotmail users
I believe I have the SPF records set up properly, I've got the green box that says Valid SPF record.
But it's the Deco generated emails, the ones with all the numbers that seem to be the ones that don't get through.

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5 months 2 weeks ago #23053 by 2LiveCards
Replied by 2LiveCards on topic Reaching Gmail and Hotmail users
Still happens all the time. Also issues with PDF attachments

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