Anyone else been experiencing artwork sizing issues for a while? We submitted a ticket on 8/12 and still don't have a resolution and we are having to edit 85% of our artwork before printing and pressing it.
An example would be our product 18" x 36" Placemats. Here is how the decoration area is set:
Then when we download/get the production file the art comes in off sized:
This is the main reason we use Deco so we can have consistent art to print in production and this seems like it should be the basis of what you are paying Deco to do, so not sure why we are at 16 days since reporting this and still no resolution. Any help would be greatly appreciated.