Our community forums have moved. Visit our Help Center to join the discussions.

× Want to talk about apparel suppliers? Chat here!

Canadian Suppliers and Support

4 years 11 months ago #13785 by michael3
Canadian Suppliers and Support was created by michael3
Deconetwork only has one catalogue (SanMar Canada) for Canadian subscribers. After waiting a year it doesn't seem to be getting any better. Why isn't there any support for Alphabroder Candada? Stormtech? Trimark?

I have had my site running for a year now and feel it may be time to cancel my subscription as only the US and Australia seem to be the focus for Deconetwork. Please tell me this is changing soon ...

Please Log in or Create an account to join the conversation.

4 years 10 months ago #13841 by brenden
Replied by brenden on topic Canadian Suppliers and Support
Hi Michael,

DecoNetwork is open to work with any supplier. The issue is data. Most suppliers, believe it or not, don't have the appropriate data. Many have just text and no images for their products.

My best suggestion is you, as the buyer of these suppliers, contact your sales representative for the supplier and ask them to work with DecoNetwork to include their product data. You can refer them to contact us and we'd be happy to work with them providing they can supply the data.


Cheers,
Brenden

Cheers,

Senior Product Manager
Wilcom - Sydney, Australia

File Attachment:


Please Log in or Create an account to join the conversation.

8 months 3 weeks ago #23068 by empress23
Replied by empress23 on topic Canadian Suppliers and Support
Since being with DECO they have not updated anything for Canadians. Now that SSactivewear has purchased Technosports my main supplier I have turned to SS and asked for help to finally have some Canada product. They have given me the needed files but cannot get any help from DECO to LOAD them. IF ANY CANADIAN DECO user is able to help me load the new info that would be greatly appreciated. I hate to switch to inksoft at this point in the game but my patience have wore terribly thin!

Please Log in or Create an account to join the conversation.

8 months 3 weeks ago #23069 by empress23
Replied by empress23 on topic Canadian Suppliers and Support
Bull I have asked for help to upload SS info and all I get is referenced back to help topics. DECO does not want to help.

Please Log in or Create an account to join the conversation.

8 months 3 weeks ago #23071 by ccruz
Replied by ccruz on topic Canadian Suppliers and Support
Hi empress23, have you seen the product import walkthrough? It's a bit long (about 1 hour) but it explains the import format in great detail and walks through doing an import.  https://www.youtube.com/watch?v=R6PjUUqkTQk&list=PL3zTZr9DNFCIsUnnJ1eMDpjhhx8rkLBzF&t=0s

-Cris

Please Log in or Create an account to join the conversation.

8 months 3 weeks ago #23074 by empress23
Replied by empress23 on topic Canadian Suppliers and Support
Yes I have

Please Log in or Create an account to join the conversation.

Time to create page: 0.126 seconds
Powered by Kunena Forum