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Is DecoNetwork interpreting the SanMar database weights correctly?

2 years 7 months ago #16270 by JimUMFan
We came across an issue where customers were being charged quite a bit less than it was costing us to ship products. Upon inspection, we found that DecoNetwork appears to be misinterpreting the weights set in the SanMar database. We weighed a Medium PC150 T-Shirt and found that it weighed about 0.4 pounds (6.4 ounces), but the shipping weight for a Medium PC150 in DecoNetwork is 0.17 pounds (2.7 ounces). The SanMar database has a Medium PC150 listed with a weight of just "0.3854" which is where I think the confusion is arising. Could DecoNetwork be interpreting the listing "0.3854" as 0 pounds and 3.854 ounces instead of 0.38 pounds?

Picture of DecoNetwork's default shipping weight (Per SKU):

Picture of SanMar's database listing:

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2 years 7 months ago #16280 by 2LiveCards
Yes, We've had this problem logged for a couple of years.

We had same issue with pounds & kilograms............... Some jobs were costing £30 more to ship than Deco was calculating using the auto. Disasterous!!!

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2 years 7 months ago #16281 by JimUMFan
How are you handling this problem? Are you just manually inputting a weight that's more accurate for each product you offer?

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2 years 7 months ago #16284 by adamp
For everyone's information, this is being looked at right now
cheers

Happy Decorating!
Adam Pentland - CEO
:deco: www.DecoNetwork.com

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2 years 7 months ago #16289 by 2LiveCards
Keep reporting products is best way, then it's sorted system wide.

Originally we weighted heaviest in each product we had on site (we only list key ones in categories) & did a manual over ride as info was so poor......... Someone in call centre must have copy/pasted one weight does all :D

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2 years 7 months ago #16291 by adamp
The fix for this has been written and will make its way to the servers on the next code push.
It was possible to get localized versions of weigth units saved when it should _always_ be in kilos and converted to localized units only for display. The shipping weight issue will go away.
Catalog data btw was all correct as far we can tell without weighing anywthing. And by correct I mean a correct copy of the data from the catalog.
The only people that might have to look at this carefully are those that went and entered the weights of SKUs in a non-kilo unit to try and fix the problem manually.

Happy Decorating!
Adam Pentland - CEO
:deco: www.DecoNetwork.com

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2 years 7 months ago #16304 by adamp
This fix has been pushed to the servers. Please report any further weight problems!
Thanks!

Happy Decorating!
Adam Pentland - CEO
:deco: www.DecoNetwork.com

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