We came across an issue where customers were being charged quite a bit less than it was costing us to ship products. Upon inspection, we found that DecoNetwork appears to be misinterpreting the weights set in the SanMar database. We weighed a Medium PC150 T-Shirt and found that it weighed about 0.4 pounds (6.4 ounces), but the shipping weight for a Medium PC150 in DecoNetwork is 0.17 pounds (2.7 ounces). The SanMar database has a Medium PC150 listed with a weight of just "0.3854" which is where I think the confusion is arising. Could DecoNetwork be interpreting the listing "0.3854" as 0 pounds and 3.854 ounces instead of 0.38 pounds?
Picture of DecoNetwork's default shipping weight (Per SKU):
Keep reporting products is best way, then it's sorted system wide.
Originally we weighted heaviest in each product we had on site (we only list key ones in categories) & did a manual over ride as info was so poor......... Someone in call centre must have copy/pasted one weight does all
The fix for this has been written and will make its way to the servers on the next code push.
It was possible to get localized versions of weigth units saved when it should _always_ be in kilos and converted to localized units only for display. The shipping weight issue will go away.
Catalog data btw was all correct as far we can tell without weighing anywthing. And by correct I mean a correct copy of the data from the catalog.
The only people that might have to look at this carefully are those that went and entered the weights of SKUs in a non-kilo unit to try and fix the problem manually.