you all have my sincere apologies for the outtage which occurred approximately 14 hours ago. A series of faults worked together to prevent automatic failover of a database server to a standby node.
Although services were interrupted for a short time, no data loss or leakage occurred and an investigation is under way to prevent a repeat of the incident. Technicians were aware of the issue inside 60 seconds of it happenning and a maximum allocation of resources took place to fix the fault shortly thereafter.
Unfortunately at first glance our uptime over the last 12 months may have just slipped below 99.999% to roughly 99.996% but the jury is out until the numbers come back.
Once again, apologies for the outtage and thank you for your patience.