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Sharing a product on Facebook

3 years 11 months ago #10245 by MelissaMurdoch
Sharing a product on Facebook was created by MelissaMurdoch
If I share the URL of one of my designs on Facebook, no image is generated in the share. I don't understand why this is because it seems that any other URL I share on Facebook includes an image from the page, but not so when sharing a page from deconetwork. Is there a workaround for this? I know that I can add my own image. but I doubt very much any of my customers will bother to do such a thing. And obviously, it is to our benefit that customers share images of shirts that they like.
The following user(s) said Thank You: schwabby

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3 years 4 months ago #12488 by updogdigitalalvin
Replied by updogdigitalalvin on topic Sharing a product on Facebook
I am disappointed that there is no reply to this. I have the same problem.
Is there a solution???
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3 years 4 months ago #12489 by updogdigitalalvin
Replied by updogdigitalalvin on topic Sharing a product on Facebook
Let me try this again.... has this problem been resolved???
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3 years 4 months ago #12491 by ccruz
Replied by ccruz on topic Sharing a product on Facebook
Hey updogdigitalalvin,

We did make a fix to this in the latest version. It may be a case of facebook aggressively caching the page without the product information. You can enter your product URL into this page developers.facebook.com/tools/debug/og/object/ to see what information we are providing to the share box for display.

If it is a cache issue you would simply need to wait for the facebook cache to expire.

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