It would be great to add the ability to custom sort/filter products such as creating a tag and applying it to the already exisiting filter options. Ideas such as mens/ womens, collar type, fabric type are all things people search for and with the way the categories have "or" instead of "and" its hard to narrow down out of thousands of products.
In our scenario, using CHASE as a payment processor would save us 1% on our credit card processing through deco. I am sure people are in different scenarios with different processors in different countries. Vote if you would also want CHASE or if you would benefit from a different processor.
We cannot overide the min quantity by process in affiliate stores. We need these affiliate stores to be able to order 1...rather than the min quantity set by the default min / max at the process lever. Help please! :)
We're trying to streamline our processes and find that blank products entering the production queue creates additional work that isn't necessary. We'd like blank products to skip this queue and go straight to shipping, particularly if it's an inventory product.
For dealers they don't want our name or logo on there art for approval because they send it to there customer. It would be great if you could setup that a customer that is marked as no logos or something like that it would send out another form for approval.
We do contract printing for certain customers. We have special pricing for them only(piece pricing and other changes). And we have other customers that special products that we only do for them. I would like to be able to have products and or charges to pick from for only that customer. And have it so they can do it them self if they wanted to order online.
We have the order date and the ship by date now but we need the in hands date so if we are late with a order we know what service to use to get it there on time. Maybe put in on the order form or have it were we can add fields to the order.
I would like to see more control over free form items in terms of design/pricing. We should be able to assign existing or new designs and design types to free form products the same way we do with Catalog/Standard Products. By not allowing us to do so, we cannot really utilize quantity breaks and other functionality for many orders. For example, we have many orders that will have a left chest screen print that will go on some Gildan Hoodies (Standard Product) and Holloway Polos (Freeform Product). Because there is no way to make Deco recognize that those two items get the same exact print on them, it will never price them correctly and apply the proper quantity breaks etc. Regular items and free form items combined in one order happen alot and much of the time they are sharing the same print type, there is just no way to make Deco understand this.
Consider how many specialty garment manufacturers there are out there (like Holloway, Adidas, Under Armor, etc) that we will never have catalog pricing for.... that have to be created as Free Form Products. I see this as a very necessary change if we ever want pricing to work well.
Please add functionality to handle the return/exchange process, i.e. RMA.
The ability to return/exchange items purchased and track them throught both production and payment processes is critical to running a successful business. Customers are easily lost and if a return/exchange is made and it is not handled as seamlessly as their initial order they frequently become frustrated and do not come back.
Currently, DN has not method for documenting, managing, and tracking this process.
Please come up with a solution ASAP.
We really need some instructional video’s for our affiliates to follow & build their store(s). Video's should be unbranded.
We’re doing a lot of customer service in this area and have lost many clients as they ALL have said:
When exporting orders by CVS you can manipulate what is exported by the admin for all stores combined. Affilate stores would like a way to track what designs are being sold best - so it would be nice to have an option where the affilate stores can choose what colums they want when a spreadsheet is exported like you can with the admin exporting.
We use the Quick Quote on our website to give a customer a qoute when they call in. It's most definetely not easy to do for us much less for a customer that is out there trying to get a quick quote on the site. The biggest issue for customers I see is having to click the NEXT button. The buttons off the screen when proceeding through the steps. It's normal when you click on something for it to immediately go to the next step. Our quick quote doesn't do this. When I first got Deco I kept clicking on the shirt thumbnail waiting for it to proceed. It took a good week maybe week and a half before I learned how to use it. That was very frustrating! I can only imagine what customers are feeling. I'm guessing they click a couple of times and then leave the site figuring "this thing doesn't work".
It's exactly the same on a mobile device. The quote form needs to be as easy as possible for customers to use. Most people are using their phones to search for something. While the quote is mobile compliant it isn't mobile friendly. I suggest Deco to look at other sites and see how they've implemented theirs. Everyone knows Customink but there are plenty of others out there that have easy to use Quick Quote for both mobile and desktop. DesignAShirt.com, UberPrints.com, RushOrderTees.
The ability to get a quick quote from the product page is a feature that everyone has. We do not have this but we need to. The whole goal is to make it as easy as possible for customers visiting your site. Quick, Simple, Done. FAST!
I hope to see this implemented ASAP! If you agree that the Quick Quote needs updated for ease of use, Please VOTE!!
I would like to be able to create a FREE SHIPPING code that only applies to 1 type of shipping method (regular shipping vs. expedited) I only want to offer free shipping for the low cost options and not allow people to choose expensesive shipping as their free option.
Please add Canada Post live shipping rates as this is our main shipper in Canada and cheaper than UPS. Thanks
We are running Wilcom Designer E4 when we digitise a file we are having to save everthing twice as if we try to upload a file to deco we get an error message saying that the file is too new for Deco networks, so we have to go backinto the file and save is as version 4.0 or earlier - this means we have two copies of every file we hold for each customer!
On almost every quote I build in business hub I invariably find a product we havnt used before where embroidery or transfer ( or another process) has not been enabled by the smart select rules, I wont find this out until I have 'half built' the quote. Ive then got delete the line from the quote, open the product through admin, edit to enable transfer / embroidery etc and then go back to the quote and start again. A simple checkbox in designer (in biz hub only - obviously not shown to customers) advising that 'Embroidery is not available for this item - would you like to turn it on' would allow me to cut out all of these steps and save a huge amount of time.
Would love to be able to apply disocunt to print pricing only, leaving garment pricing in tact. As a printer for trade, pricing varies, but markup on garmnts is very small so stays the same. The ability to discount decoration only would be ideal. Also multiple price lists for different customer types - selctable in business hub rather than only one price list.
Multisafepay the payment provider now also offers afterpay
for this, however, a small adjustment must be made in the back end
research has shown that many customers want to use this
research also shows that more and more customers are dropping out if we do not offer this on the website
Off would be nice if you support this idea so that we don't miss out on customers
thanks greetings from the Netherlands
Can we get a feature added to allow us to quickly view the mockup as the admin in the business hub as well as the customer from their online invoice. Our old system simply had it where when you click the mockup thumbnail image it opened a popup image at full size. Its hard to tell without clicking on edit or downloading the order to see in detail.