Recent Ideas

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1
Vote

Minimum order size by Product Level

This is not as much an idea as a badly-needed fix. Customers should have the ability to order items with the minimum requirement met by PRODUCT, and not by product size or color. As it stands, if we set a 12-piece minimum, the customer must order 12 of one size of the product, which is rarely what the customer wants. Customers should be able to order 3 smalls, 3 mediums, 6 larges, etc. etc. to meet that minimum. If they try to enter any amount less than 12 in one size (or whatever the minimum is), the system automatically changes the number to 12, risking the chance that the customer will purchase more than needed. At the very least it is extremely confusing, and increases the odds that the customer will go elsewhere. If we remove the minimum order requirements and post the wording "12 piece minimum" with the decoration processes, as we have now, the customer often doesn't see this (or ignores it) and places a below-minimum order anyway, resulting in us having to refund their payment. Either way results in a VERY negative customer experience. This has needed to be fixed for a very long time. 

By LogoWear Pros on 24 September 2018Business Hub ideas Submitted
1
Vote

Duplicate Users

Be able to stop customers from registering over and over again with the same email address, I know there is a way to combine emails together manually but this is mad and a bad work around, most other sites will say this email is already registered please use forgot password .....

Please vote to get this changed

Daren

By Daren Wright on 24 September 2018Business Hub ideas Submitted
6
Vote

-= Please vote=- Please add multiple contacts within one company

In today's businesses this should be standard. Within a company contact I should be able to add multiple contacts. We are primarily contract decorators and it is extremely common for us to do contract work for "Company XYZ". Under Company XYZ I have art designer, sales people, managers, accounting people, etc that I need to deal with. It needs to be where each one of XYZ's sales people or other employees can have there own login to track and work on their orders, but all of the billing is sent to their accounting department. The way it is right now is very cumbersome and gets my clients accounting department confused resulting in late or missed payments to me. I know I can create a separate contact for each sales person, but then I am having to run several monthly statements for company XYZ instead of just one. In result it makes my company look like it is not organized or professional. Sooner rather than later would be preferred. Just about every other job management solution can do this with ease.

By Travis Tollefsen on 15 September 2018Business Hub ideas Submitted
2
Vote

Create Box Labels

A function to automatically generate a box label from an order would be great.

By Jeremy Weber on 10 September 2018Business Hub ideas Submitted
5
Vote

We should be able to choose what items can be available for rush fee and others can not

We have items that are in stock that we can do 24 hour on most but we also sell stuff that we can get in our hand in 2 days to 5 days and we should be able to activate rush fees for the products we want and not on the item that we do not want to offer rush

By Eser T on 30 August 2018General ideas Submitted
3
Vote

Basic Embroidery Settings Density

There should be basic embroidery settings for garment types, the one we download from Deco has very low density for hats that we have to use our software to edit it , when it should be just download from deco and use it instead of spending more time and labor

By Eser T on 30 August 2018General ideas Submitted
1
Vote

Credit Card Fees - Add Surcharge Fee

I lose 2.6% on every online sale when my clients choose to pay by credit card.

We need an automatic 'surcharge fee' action to add the percentage to the final sale when a client pays by credit card at checkout.

I think everyone will agree people expect to pay a surcharge on Credit Card transactions.

 

By HOLYSHIRT on 29 August 2018Store front ideas Submitted
3
Vote

Embroidery areas

Unfortunately, over 3 years after it was agreed to have some ring fenced development time for the flaws in embroidery procedures it's been noted that there's nothing in for development on the system............  [furious]

So lets get the embroidery side of Deco fixed so it actually replicates the real world!!

 

The area of the embroidery hoop should govern the design / text being added - it shouldn't be a case of going in to every design and setting a maximum width (number of characters is just dumb! Who came up with that??)

If there's a 115mm hoop & the text is 280mm wide then you shouldn't be able to save it - why should we then have to start going back to rectify something that can be moderated by the system?????

By Richard Mattinson on 28 August 2018Business Hub ideas Submitted
2
Vote

Embroidery fonts

Unfortunately, over 3 years after it was agreed to have some ring fenced development time for the flaws in embroidery procedures it's been noted that there's nothing in for development on the system............  [furious]

So lets get the embroidery side of Deco fixed so it actually replicates the real world!!

There are guidelines produced by Wilcom for permissable embroidery sizes for the varous fonts they supply in to the system.

Lets get that information programmed in to the font and have the system say "no" if someones trying to push the envelope!

There's no way you can embroider olde english at 3mm.................... winking 

By Richard Mattinson on 28 August 2018Business Hub ideas Submitted
2
Vote

Embroidery hoops

Unfortunately, over 3 years after it was agreed to have some ring fenced development time for the flaws in embroidery procedures it's been noted that there's nothing in for development on the system............ furious

So lets get the embroidery side of Deco fixed so it actually replicates the real world!!

 

First thing is to correct the issue where all decoration areas are rectangular (great in 1990 not so much use now!) - the addition of circular hooping systems as standard needs addressed.

There's no good reason why these cannot use the actual embroidery area, not just the circle, as that information is supplied by many machine manufacturers now we're all on touch screen...

 

The initial thread from the forum can be seen at https://www.deconetwork.com/forums/embroidery/4733-available-hoops-in-deco  

By Richard Mattinson on 28 August 2018Business Hub ideas Submitted
1
Vote

Suppress categories with no customizable products in designer

When viewing an image on the website before selecting a product, the list of products show up next to the image for you to select the product you want.

1) First feature is to allow you to establish a sort order in the first series of products (and remaining products when you click on view all customizable products).

2) second feature is to supress the product categories that do not have any customizable products in them.  Perhaps a check box or feature in the product categories to "supress category from appearing in the designer" so for those who use the cart for both custom products and non-custom products, you dont have a bunch of blank categories listed in the designer.

By David Smith on 25 August 2018Online designer ideas Submitted
6
Vote

Designer Tutorial Video

Imbed an instructional help video in the designer that pops up and gives a quick tutorial on how to use the basic features of the designer. In addition to a complete overview of all the features,   I would also suggest 2 or 3 different short tutorial videos imbedded in the section the user is interested in that pertains strictly to that section, rather than having to watch a long video and hoping it covers what they are trying to figure out.

By David Smith on 25 August 2018Online designer ideas Submitted
3
Vote

Abandoned cart/Failed Payment Process (Read and Vote)!!

In Deconetwork, if a customer places an order and the card is declined or there is a hold and review from the processor (authorize.net), the customer keeps getting payment errors and the order doesn't process.  After several hours, the order will fall into the abandoned cart queue.  All of the previous ecommerce carts I have used process these types of orders much differently.

The abandoned cart list should be for only those orders that the customer did not try to process payment.

The orders that the customer tried to make payment should go into a failed authorization cue and there should be email templates available for the website owner to configure that will tell the customer why the card was declined (the response from the processessor) and what we as a business will do (for example we will contact them to manually process the payment, rather than them continue to try to place the order, or worse, go somewhere else and order).

This would be particularly helpful to those customers who use debit cards.  Right now, they just get a message that the card was declined, and if it is just being held for review and the process it again, then the funds in their checking account could be held for amounts much higher than the value of the order itself.

 

By David Smith on 25 August 2018Store front ideas Submitted
3
Vote

Embroidery Text Resizing Function

It would improve the designer a great deal if customers are able to resize the embroidery text faster with a finger or a mouse without using the confusing plus and negative tool.

2
Vote

Check All / Uncheck All When Raising PO's

The simple addition of a "Check All" and "Uncheck All" button within PO's would be a hug help. FOr large orders it can be very time consuming individually checking or unchecking the line items. 

By Benjamin Nutter on 15 August 2018Business Hub ideas Submitted
0
Vote

Confirmation Pop Up Window When Converting to Order

When internally converting a Quote to an Order in Business Hub, there should be a pop up window asking you to click again if you are sure you want to convert to an Order. Too frequently someone accidentally clicks this link when they are intending to click something else. The order then has to be cancelled and you need to start over. 

By Benjamin Nutter on 15 August 2018Business Hub ideas Submitted
0
Vote

have an easy way to see what order a gift certificates certificate was used on

On gift certificates having the ability to see what order/s they where used on encase a customer quire the order  

 

The scenario some schools we work with give the parents gift certificates to buy school uniform with us, we where contacted by a parent asking why her code was not giving the full amount. After checking if it was used (it was) I tried to check if it was used by the right person but with the easiest way to find where a code is used is to generate an order report that would take a while as the code could have been used anywhere in the last 2 years

 

So what I am asking to happen is have gift certificates be able to tell me the orders they have been used on for the purpose of checking when and who used them encase it is queried by a customer

By Matt Moore on 10 August 2018General ideas Submitted
1
Vote

Non-Supplier Products

I would like the ability to be able to add non-supplier products that don't necessarily print on apparel or mouse pads such as custom vinyl decals. The custom vinyl decal is the actual product. 

Thanks, Anthony

By Anthony Rodgers on 04 August 2018General ideas Submitted
0
Vote

tax on purchase orders

We have a supplier who can supply taxable & non-taxable products. Deco doesnt allow the option to alter the tax status within a Purchase Order. Please add an option to edit.

 

 

By Ross Marshall-Ivens on 02 August 2018Business Hub ideas Submitted
3
Vote

To be able to assign shipping methods to certain products

It would be awesome to be able to assign shipping methods to certain products. For example if you have a product that you don't want to be available for shipping and you want that product to be 'pick up only'

By Jared Fullinfaw on 25 July 2018Business Hub ideas Submitted