17
Vote

Abandon Cart

I would LOVE if I can cancel an abandoned cart without sending an email to the customer. I have had a few people abandon their cart and then place another order and I don't want to send an email saying their order was cancelled when it really wasn't.

If this is already in place, please tell me where to fix it on my system!

By Kristine Hamaty on 30 September 2014Business Hub ideas Submitted

Comments


Sara says:

I agree that the automatic emails can be confusing and annoying. Seems like they could be canceled by default if someone places an order. As a workaround, in mine I state: "If you've already talked to me and we've set up a quote then there's no need to worry, you received this message in error and everything we've discussed is all set."
By Sara on 30 September 2014
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