In our scenario, using CHASE as a payment processor would save us 1% on our credit card processing through deco. I am sure people are in different scenarios with different processors in different countries. Vote if you would also want CHASE or if you would benefit from a different processor.
We're trying to streamline our processes and find that blank products entering the production queue creates additional work that isn't necessary. We'd like blank products to skip this queue and go straight to shipping, particularly if it's an inventory product.
For dealers they don't want our name or logo on there art for approval because they send it to there customer. It would be great if you could setup that a customer that is marked as no logos or something like that it would send out another form for approval.
We do contract printing for certain customers. We have special pricing for them only(piece pricing and other changes). And we have other customers that special products that we only do for them. I would like to be able to have products and or charges to pick from for only that customer. And have it so they can do it them self if they wanted to order online.
We have the order date and the ship by date now but we need the in hands date so if we are late with a order we know what service to use to get it there on time. Maybe put in on the order form or have it were we can add fields to the order.
I would like to see more control over free form items in terms of design/pricing. We should be able to assign existing or new designs and design types to free form products the same way we do with Catalog/Standard Products. By not allowing us to do so, we cannot really utilize quantity breaks and other functionality for many orders. For example, we have many orders that will have a left chest screen print that will go on some Gildan Hoodies (Standard Product) and Holloway Polos (Freeform Product). Because there is no way to make Deco recognize that those two items get the same exact print on them, it will never price them correctly and apply the proper quantity breaks etc. Regular items and free form items combined in one order happen alot and much of the time they are sharing the same print type, there is just no way to make Deco understand this.
Consider how many specialty garment manufacturers there are out there (like Holloway, Adidas, Under Armor, etc) that we will never have catalog pricing for.... that have to be created as Free Form Products. I see this as a very necessary change if we ever want pricing to work well.
Please add functionality to handle the return/exchange process, i.e. RMA.
The ability to return/exchange items purchased and track them throught both production and payment processes is critical to running a successful business. Customers are easily lost and if a return/exchange is made and it is not handled as seamlessly as their initial order they frequently become frustrated and do not come back.
Currently, DN has not method for documenting, managing, and tracking this process.
Please come up with a solution ASAP.
On almost every quote I build in business hub I invariably find a product we havnt used before where embroidery or transfer ( or another process) has not been enabled by the smart select rules, I wont find this out until I have 'half built' the quote. Ive then got delete the line from the quote, open the product through admin, edit to enable transfer / embroidery etc and then go back to the quote and start again. A simple checkbox in designer (in biz hub only - obviously not shown to customers) advising that 'Embroidery is not available for this item - would you like to turn it on' would allow me to cut out all of these steps and save a huge amount of time.
Would love to be able to apply disocunt to print pricing only, leaving garment pricing in tact. As a printer for trade, pricing varies, but markup on garmnts is very small so stays the same. The ability to discount decoration only would be ideal. Also multiple price lists for different customer types - selctable in business hub rather than only one price list.
Can we get a feature added to allow us to quickly view the mockup as the admin in the business hub as well as the customer from their online invoice. Our old system simply had it where when you click the mockup thumbnail image it opened a popup image at full size. Its hard to tell without clicking on edit or downloading the order to see in detail.
Can we get a somple option for us to choose what does and does not show up on an invoice? The most confusing thing to explain to our customers is why they are getting a 7.34% discount on one product and a 12.9% on another. This is driven from how we setup our pricing yes but I want to turn the line item discount off so it just simply shows the item amount and the total after the discount.
Can we please integrate a syatem that automates the complex needs for the ever changing sales taxes we need to charge. There are SO many different rules depending on country, state, county, zipcode and even multiple rates within a 5 digit zipcode for each jurisdiction. This is impossible to setup in deco leaving us technically uncompliant with the tax laws. There are API fully customizable solutions like Alavara.com that will take care of all of this automatically based off of the persons address and they will even collect and pay these taxes per month or quarter for you. This is a must have for a good system that deals with transactions like Deco does as the tax laws are not going to get any easier in the future but instead just more complex to comply to. Even if it was an added fee to use the integrated Alavara it would be well worth it.
Wish we could upload DST or ISI files to the designer like the EMB files. I can't be the only person not running Wilcom
The Calendar view is a great idea so thank you for adding that but to make it functional we would love the idea to be able to print out that screen otherwise it really doesn't do us much good as we still write out our own calendar sheet by hand. Please add this function! Thanks!
Does anyone else want to have multiple pricing talbes on a drop down in bussiness hub? It would be nice to just pull up retail or whole sale price table and give the customer a price on the product instead of having to monkey fart around with discounts
Hello, We would like to see an option in receiving that would allow us to receive by order. We normally bulk order through our supplier. It is much easier most of the time to receive by each individual order.
Secondly, we would like to see the store name populated in the drop down within the receiving screen for customers ordering within one of our online stores. Currently for any store, it shows the Order# and the customer's name. We don't need to know the persons name for the most part at any point until they pick up/ship. We currently have to go into the actual order to view which store the person purchased from in order to separate the orders for production.
It would be cool if you could search the fonts in the backoffice by name
Currently there are only two choices for the sales tax status for a customer. Either they are exempt from sales tax or not exempt. For tax reporting purposes in Colorado we need additional statuses. Could you please add more sales tax status in the customer profile
4) OUT OF AREA
1. I want to be able to design online and download the design file without creating quotes, orders, POs and then download from productions.
2. If a customer creates a design online and asks for help for touch-ups, it would be nice to have option where I can help customer getting the design right instead of creating quotes and invoice since they are not ready to place the order just yet.
PLEASE VOTE! :)
Add buttons to the Custom Fields editor so we can select whether the product's custom field shows up in Storefront, Business Hub or both.
For example: At my company, we'd like to use this to indicate production details in Business Hub but these should not be visible to the customer and not visible in the storefront.