We have multiple stores that have a bulk delivery (to school, camp, lodge, etc.) and those orders need to be charged sales tax - since we're taxed on them because they are delivered in state.
Sales tax needs to be determined by the shipping address - since that's how US states determine if you have a taxable sale.
And if possible, and since I don't code I have no idea if this is possible or not, could shipping method add in a shipping address? For example, "Deliver to Camp" would add the camps physical address to the shipping details so sales tax is charged correctly.
Please get on board with stamps.com and get the shipping inline. My switch to deco costs me 6-8 minutes per package. Please. Thanks
I would LOVE if I can cancel an abandoned cart without sending an email to the customer. I have had a few people abandon their cart and then place another order and I don't want to send an email saying their order was cancelled when it really wasn't.
If this is already in place, please tell me where to fix it on my system!
Currently I have not been able to find a way to get to an order's tracking information without going into the shipping tab. I would love it if the tracking informaiton was connected to the order and could be seen on the order. This would allow you to look under the customer or the order for the tracking number instead of just the shipping tab. As it is, if the customer does not have their number, I have to look up the customer, find the number and then go into the shipping tab to locate the tracking information. I would also love it if under the shipping tab, there was a date or time stamp showing when the order was shipped.
Bigstock.com has a deal with cafepress and zazzle 'Single Use Merchandise" licenses, maybe something can be set up so Deco users can access their library? It looks like a pay-per-image system.
Too confusing for the front end, but would be helpful in the HUB.
With corporate orders I'm often dealing with a third party who isn't the billing contact and isn't the shipping contact. They could be saved as the main contact, but with the option to add a new name for billing...
Some customers need special attention, and we need a global customer notes field that will show up the same on every order, printed or electronic.
Customers with special setups that don't fit the norm, problem customers that should have a flag when an employee pulls their file, etc. There are lots of reasons this would be helpful. A prominent note that stands out would be excellent.
Customers forget their passwords all the time. Many of them prefer to just create a new account rather than recovering their password. We need a way to merge those accounts, otherwise searching by customer is much less effective.
Also, perhaps limiting email addresses to one account only, and providing the customer an easy was to open the old account if they try to create a new one with an existing email?
It would be nice to have the product designer application within the fulfillment center settings so fulfillment centers can create products for affiliates to be sold through their stores.
Please create a new user interface for the back end of the website pages.
It is very difficult and the learning curve is very high. This back end user interface could be made much more simpler and stream lined. Look into different websites, such as Shopify, Big Commerce or SquareSpace. Developing sites on those platforms is so much more user friendly and easier.
This is one reason why I am using SquareSpace to host my website and have a link directing people to design there shirts on DecoNetwork. The cost of having someone develop a site on SquareSpace was 3x as cheap becasue of the learning curve and confusing placement of things aroud the site.
I would like the ability to upload content such as designs and production ready files (.AI, .PSD, etc.) within the customer's design section in business hub. This will make it easy for me to find all of the production ready files within a customer's profile in business hub. Oh and a sort function would be good too!
I would also like the ability to delete designs from the designs section within business hub. I encountered this need when I saw duplicates of the same design while only one was used for an order.
We currently have the option for front end orders to check that they understand our terms and conditions / guarantees etc. I'd like this to be required for Quote Approvals and Orders sent from the HUB too.
I'm always having to resort my production queue by due date. It would be great if our sort option was sticky or persistent.
Trying to implement the live ordering from SanMar with our production manager today and going through hypotheticals to see how the system reacts
One scenario we found not to be so smooth is when an item gets damaged in production, there is no way to add that item (against the same order again) to the next PO.
If we want to reorder the item is is counted against 'stock' and would have to be manually adjusted to remove it from the inventory
ALSO it would be neat to be able to jump from the production view for an item OR the order view for an item to the PO where it was ordered (you can jump from the PO to view the item in production OR the order it is associated with, but not in reverse)
Deco seems like a great place to centralize communication around orders - we'd love for the production staff to be able to add an image to their notes/communication - same thing for customers. Please add the ability to add a file attachement. you don't need to make it render/preview (though bonus points for that)..
This would be really cool (for us at least)
Turn an item into a decorated product and deploy to any stores (select store/select category from avail store category)
Turn a previously ordered product into a saved layout in ANY customer account would be useful too. We get a lot of calls like 'so and so got this, and I want one just like it'
Title says it all.
Plus- quick summary of changes every time order is saved for reference (at a glance changes)
Should have the ability to replace site with 'coming soon/down for maintenance' type page with a lead capture mechanism on it (email sign up or something)
Have the ability to enter 'development mode' or something like that where you can make changes to html/css/website page content and preview them on the site while the live site stays the same. Scheduled updates would be neat too. Like promotion changes/rollout new site graphics.
The issue I see is that my orders sit in Production for a while, A customer does not see any change in the process when they order until production is complete. I feel that there should be a notifying step before "production complete" like "processing order".
We have a few distinct production processes and I would like a way to 'auto-assign' certain types of products to certain production team members. The way we have to do this now is clunky and dumb.