I think it would be awesome if there was a calender feature on the business hub where the prodcution manager can create the scheduel. Often customers are questioning when their job is going to get printed or completed - even when the production time is stated. The calander/scheduel would be a nice feature so the customer service people and prodcution manager can be on the same page within the program.
It would be really useful and time saving if, within a quote, there was an option that could move a line to an other position in the list by typing the new number of the line, rather than clicking Move up/down several times.
On the same idea, it would be nice to be able to include a "title" line: for example, we have sometimes different categories within a same quote. Creating a free form product and disabling the sizing does the trick, but the line still is assigned a number, and the price (though zero) still appears so title lines could be useful.
It would be great to be able to add notes to the shipping section in the business hub. We have an option for 3rd party account and it would be nice to add in the shipping number right there. Also if it is blind shipping or other notes...
It is very frustrating that you cannot "open orders in a new tab." This is solved by giving each order it's own unique URL. We are often working on multiple things at once and not being able to open orders or quotes or production in new tabs slows us down tremendously
As you know most countries have 1 or more taxes. Also, many countries allow for tax exemptions of different kinds. Example: Businesses can be tax exempt on one or more taxes, There are tax exemptions for purchase for children under certain ages. If a country has a VAT tax and a local tax it would be important to be able to choose what tax is exempt for what customers. Deconetwork only allows for a global tax exemption. This is not good when you need to provide a quote that requires tax exemption status.
It would be great to have a payment on/off feature on business hub invoices. This will help when you are juggling between wholesale and retail orders. `````````
I think customer/store credit should automatically be available as a payment method once a customer logs in to his or her account. Our tedious policy now is to count misprinted or shorted tems and tally up the price and manually add a credit to a customers account. Then, when they reorder, we have to manually make a line-item on the order with a negative balance for that credit amount and delete the credit from the customer account page. It needs to be simpler than this.
I personally like the credit option much more than the refund option because we don't take as much of a loss due to the mark-ups.
I would also like customers to have a clear view of their store credit and be able to spend it on whatever they want or let it compound into more. This could make refunding order shorts easier and give the customer incentive to order again sooner.
Also we could use this funtion to set-up a loyalty program with repeat customers. It's great because of the margins.
We could offer say a $100 store credit per $1000 spent. If our profit margin is 60% then that $100 is really only $40 out of pocket. Most of our orders average in the $600-$1500 range so that $40 is fairly insignificant at the end of the day and a great way to keep them coming back for more.
The majority of our customers use different email addresses for the person ordering and the accounts depart who need the invoice, it would be great if when you setup a new customer you can list two email address so that when sending quote/order/invoice etc you can select the relevant email address or both.
We are finding more and more customers are wanting individual names 'embroidered' ont there garments however the Team Names function only allows us to select print. It would be great if this function could be opened up to embroidery as well.
Add an account option so the user can only access our products listing along with adding and deleting products and updating their information.
I am looking to see if there is any way to batch import orders to business hub via a .csv file. We have HUGE baseball leagues using SIPLAY to create their rosters and orders to be sent to us. We currently have to spend hours and hours compiling, adding, and imputing data from the information they give us. We know there has to be a more streamlined way to batch import orders when the data has already been put into a .csv file.
The Business Hub needs the ability to just choose the number of print colors for each location on the garment when giving a screen print quote. As it is now, we have to open the Designer and create a design of some sort just to get a quote. I understand having the Designer as an option for quoting. We have plenty of customers that walk in and call in for quotes. They are just wanting a Quick Quote. It would be a great feature to add because we do need to print out the quotes and email them. It would speed up the process for our team and customers.
The fact that drafts dont' autosave is the most annoying thing in Deco. Even more annoying, is that sometimes I press enter after I alter a price. And if you press enter, it reloads the page and you've lost all edits. This ist he absolute worst.
1)Auto save functionlaity
2)Disable the enter key from reloading the page.
We feel that it would be good if customer notes that have been added to a customers account are displayed on the "create a quote" or "create an order" page. This information should be visible to us whilst making the quote/order but not displayed to the customer. Therefore we would know if an internal note has been placed on a customers account when creating a quote or order from the same page.
I'd still like to have the ability to do the art approval before the order is payed. Unfortunatley in this industry it has been the standard for some time. I also feel as if it would be easier for our artist to be able to pull the "needs changes" files from Deco rather than having to have them emailed to him. I don't want to switch customers to NET terms to require this and we still can collect payment upfront. However, I'd like to provide my client the mockup prior to payment.
I'm not convinced Smart is the right word.......... Can the system not be amended so
a/ smart selected products go in to business hub but not live on the site by default?
b/ individual products rather than whole catalogues / supplier ranges can be added
c/ The very badly auto-selected product categories are not included
We don't all do products with pre-designed logos..........
So the ability to use the facebook / twitter share functions for blank products would be a massive plus
We've had a few customers say they haven't recieved the "Order Shipped" email. A read receipt would be great so we can then know if our salesman needs to follow up and notify them that their order is complete and ready for pickup.
We need the ability to add a raster file into Business Hub and mark the colors ourselves without modifying the image. This way, we can still quote our customer, and add mockup for simulated process, or any designs with halftones. Using the file attachment works for now, but long term this would be very valuable as our designer has to make mockups outside of Deco and it has to be priced out manually or else the mockup will be blank.
Calendar Production View - surely one of the most important production management tools. Drag n drop orders to different days to change the production dates. Calendar view ideal for large screen view in the production area for quick reference to orders due when rather than through a list.