Whether I'm working in a specific category or if i search for a product, upon exiting the product Deco returns back to the full list of products instead of to the results of the search or back to the category I was currently working in. It makes for quite a tedious process to repeat the search several times in some cases. I often have the same product duplicated several times because the webstore all have different and very specific criteria for personalization and decoration options. I use custom fields to meet their requirements.
Please set up a commercial relationship with USPS so DN users can take advantage of commercial discount rates!
USPS is very difficult to get commercial discounts on USPS for small businesses.
PayPal has a commercial relationshiop with USPS and by being a business account holder with PayPal, you can take advantage of their size and take advantage of their discount. As a result of this, I don't print USPS labels (which I use often) from there. PayPal charges my PayPal account for all shipping I purchase through them. It would be much easier to do it all from DN.
DN should be large enough to qualify for a commercial relationship like PayPal's. I am assuming PayPal marks their rates up some before passing on the discount...so DN would have a new revenue stream too. It's a win-win.
please consider to develop API connection to shipcloud.io (more information for developers here: https://developers.shipcloud.io/concepts/ )
Instead of adding a separate API connection for every single shipping carrier in the European (or especially German) market, there is a way to have everything covered with on gateway.
This is also of benefit as currently no German shipping provider is supported by DN.
DN Support Ratings
Will you please change your support rating system to ask 2 separate questions?
1. Please rate your experience with you Support Represenative (or something to that effect)?
2. Are you satisfied with the answer DN provided on your issue?
I am guessing your rating system is not accurate. I am also guessing that your Support Representatives have compensation tied to their ratings.
Here is why it is not accurate.
Most of my experiences with DN Support Reps are awesome.
DN technicians are generally well trained and know their stuff. Many times they are messengers delivering content from Development or the Catalog Team that may not meet expectations, My ratings do reflect my optinions of the contaent because the Customer Support Technician does not deserve it.
The feedback you receive will be more actionable bc it will tell you if you have Customer Service/Technician Training vs. Product Functionality challenges....or to say that in a more positive way satisfaction:)
Not sure if an idea is the right place to put this.
Please add more decoration processes (like up to 10)! This simplify/solve many issues in DN:)
1. All Decoration Process should have the oporion of pricing based on quantity, # of colors, size.
2. Solves Team Name and Number Issue!
3. Solve Decorated Product Pricing issue when team name and numbers are offered.
4. ....and so much more:)
In the Supplier Product Catalogs the decoration views need to be in standard order.
When is DN's Supplier Catalog Product Entry Process going to be changed to resolve this situation and existing products checked for correct decoration view order?
DN User Impact: Building Decorated Products is very time consuming, inefficient, and frustrating.
1. Decorated Products require decoration views to be in the same order across all products selected or the designs are applied to the incorrect view.
2. After building a decorated product, each individual product has to be checked and edited to correct the decoration view order.
3. Decorated Products then has to be reconfigured to ensure the designs show up in the correct place on the decorated item.
4. Supplier Product Catalog Views are entered and built by DN, the order should be standardized, and accuracy should be checked in DN's QA process prior to making active.
5. Related Support Issue #53010 Response from DN Support:
"These need to be edited manually at the present time. I reached out to our catalog team about this and there's not an option to apply this action in bulk."
This is a DN Supplier Catalog Entry Process Issue and it should not be the responsibility of the end user to mitigate systemic problems with dependent DN activities.
Thank you for your attention to this issue.
mix sizes and garment and color on order when the minimum qty is set.
It would be great to allow users to mix Color & different size and garments as long as it’s the same print.
If we set the minimum at 50, the customer wants to place order on
10-Small black hood
10 medium grey hood
5 medium grey t-shirt
25 pink polo
I like the Request A Quote form but I want more information sent in the notification email. Ideally, send me everything. This is so I can answer their email from my phone without having to log into Deco to see all of the details.
This could be done through an email template....
We have a formula for pricing that we use through excel. We charge based on: Screen cost (number of screens), time it take to print (number of colors and locations), then once you chose the item and quantity, it will spit out the number. We don't use a table because there are so many variables that go into everything.
When looking at an item, you should be able to see all the decorated products you have of this item and what websites they belong to. That way when a product is discontinued I can know which websites need a similar product added and am able to decorate it.
Currently, the tax on the items in the cart is displayed on a per-item basis. Please add an option to display only the TOTAL TAX amount, as is more commonly done. Thanks!
We recognized that upon receiving payments using PayPal no reference is transferred from DecoNetwork currently. Of course the responding order status changes to "paid" in DecoNetwork, however this still becomes a struggle for our accounting department to evaluate for which order this payment was received and therefor creates additional manual effort.
It would be upmost beneficial to have the DecoNetwork order # automatically populated and transfered as reference when customers using PayPal payment methods. This will not only help us to keep track of your payment records but also our customers.
*Implemented in v7.5.11
I would like to see the custom form option to have the ability to have dependency features. For example
Choose Radio button 1 and it will display a dependant text box or other field
I want to be able to offer my customers standard discounts for quantity orders while also charging a flat rate for additional imprint areas. Example: Our shirts come with a left chest decoration and a back decoration, which is covered in my price table. If the customer wants to add a name or a sleeve print I need to charge an extra $2.00per shirt, but they are still eligable for the quantity discount.
Shopify allows subscribers to sell with buyable Pins and posts on Pinterest and Facebook - this is a HUGE feature and should be considered for DN. We even opened up a Shopify store for a retail section of our business JUST so we can take advantage of those channels.
Currently when importing csv files for products not in Deconetwork's product range, the SKU value is overwritten by a Deconetwork generated code. Is there a way that this can be overcome?
Sqaure is an awesome CC processor, would be great to have it work with deco!
i would like to see an option for screen set up fee removed from previously ordered products so the customers only pay this once if the dont change it.
When someone messages you via Deco forum we really need a better flag to let you know it's there It's taken me 3 weeks to realise people are wanting to ask stuff!
We deal a lot with gift certificates and it would be nice if there was a way to sort the certificates in the list display. Would also be helpful to batch delete and be able to edit the value of each certificate.