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DN Support Ratings...Need to ask 2 Questions

DN Support Ratings

Will you please change your support rating system to ask 2 separate questions?

1. Please rate your experience with you Support Represenative (or something to that effect)?

2. Are you satisfied with the answer DN provided on your issue?

I am guessing your rating system is not accurate.  I am also guessing that your Support Representatives have compensation tied to their ratings.

Here is why it is not accurate. 

Most of my experiences with DN Support Reps are awesome. 

DN technicians are generally well trained and know their stuff.  Many times they are messengers delivering content from Development or the Catalog Team that may not meet expectations,  My ratings do reflect my optinions of the contaent because the Customer Support Technician does not deserve it. 

The feedback you receive will be more actionable bc it will tell you if you have Customer Service/Technician Training vs. Product Functionality challenges....or to say that in a more positive way satisfaction:)

Not sure if an idea is the right place to put this.

By NICOLE DORR on 17 April 2018General ideas Declined

Pantone Matching

it would be great to incorporate pantone matching within the online designer so customers can easily call out / browse pantone color swatches. This would really come in handy for screen printing. 


3D rendering cylindrical products

since we cant create our own can we get deco to create some more products with 3d rendering (and maybe give the mugs a facelift)

stubby holders would be great! customers want to see exactly what they are buying.





Inventory for non blanks

I would really like the option to

A) set inventory for predecorated products (on the store level). For instance, i make 100 shirts in various sizes on a Gildan 2000, and i want to sell them in a specific store until they are gone. right now i can only set inventory for blanks, which does me no good, because if i set the inventory of the G2000 lower it will not be in stock for all my products globally.


B) I need the ability to add pre-printed items (no designer needed) for sale and set inventory accordingly. this would be a better option because i could do it in the business hub and it would apply to all stores using that product. If this was the option i would also be able to put non clothing items for sale on my stores, like foam fingers for teams, lanyards, etc.


E-Mail Marketing / Newsletter

Dear DecoNetwork team

It would be extremely important in my view, to create a corresponding email marketing extension.

1. Possibilities Birthday to automatically send coupons!

2. be able to make better General Newsletter!

3. Customers have the specific times have not re-ordered to take over in an autoresponder.

4. Statistics Newsletter data (open rates, clicks, etc.)

5. Basically newsletter active field during the ordering process with additional double optin process!

6. Customers who have achieved a certain annual turnover, automatically send a thank you, possibly with a discount code!

7. Automatic sending of discount code if a mail campaign in social media was a friend of the readers to others!

Maybe the other also have a idea!

many Greetings

By Michael on 10 March 2015General ideas Declined

Allow Us To Contribute To The Code Snippets In Deco Support

There are 8 code snippets available in the deco support area. I think if they allowed us to contribute our snippets/plugins many of us would.

By Corey Hyde on 01 March 2015General ideas Declined

Mug Design Template / Drinkwear

Deco does not have a mug design template that is worth a damn. 

The 3D rendering option is OK, but the preview image sucks.  It doesn't even come close to fitting the mug and is VERY misleading to what the customer might receive. I asked a group of people from my church to review the image, and nine out of ten said they would most likely not complete the purchase based on their concerns of what the final product might look like.   
The '3 in a row side mug' option works but is prehistoric in comparison to what our competition is offering. 


Take a look at the ShutterFly site...
1) Try this link
2) Select a mug and click "Personalize"
3) Add some images to the existing design and click "Preview"
I think you will appreciate what you see.

I would be willing to bet that Deco's "top notch team of designers" could re-create the Shutter Fly template in a day or two and would reap HUGE rewards from doing so in both customer satisfaction and sales commission.

Let me know what you think.

By William Cannon on 26 February 2015Online designer ideas Declined

More Control Over Marketing Emails

It would be nice for the Marketing Email Function to have more specific control. We have been trying to use it toward letting customers know of a product being out of stock or a size being out. It would be great to have options like mail everyone who has placed an order between dates, or a based on a item in the store, etc.


Remove 50 product limit when cloning a store

I'd like to see the 50 decorated product limit removed when cloning a store. Alternatively, an export/import process for decorated products would be helpful.

By Mark Holland on 19 September 2014General ideas Declined

Step by Step Training Video For Affiliates

I have many new affiliates that sign-up, create a basic store based around the default template and then nothing! I think a step-by-step video just for new affiliates would be a big help in getting them to build their store and add products. 


Affiliate pages

Time to get rid of separate affiliate domains & transfer them to affiliate pages within your own store.

The benefits for SEO / visitor numbers & combined transaction levels data in Google alone makes this one a must if you really want your website to stand out in the ecommerce world

By Richard Mattinson on 25 August 2014Affiliate store ideas Declined