Recent Ideas

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New Payment Gateways

The world is changing & we need a wider range of card processing gateways than is currently available.............


Please add required gateways in comments and give it a vote!

By Richard Mattinson on 28 April 2018Business Hub ideas Submitted

USPS Shipping via DecoNetwork Commercial Account


Please set up a commercial relationship with USPS so DN users can take advantage of commercial discount rates!

USPS is very difficult to get commercial discounts on USPS for small businesses.  

PayPal has a commercial relationshiop with USPS and by being a business account holder with PayPal, you can take advantage of their size and take advantage of their discount. As a result of this, I don't print USPS labels (which I use often) from there.  PayPal charges my PayPal account for all shipping I purchase through them. It would be much easier to do it all from DN.

DN should be large enough to qualify for a commercial relationship like PayPal's.  I am assuming PayPal marks their rates up some before passing on the DN would have a new revenue stream too.  It's a win-win.

See Forum Discussion

By NICOLE DORR on 24 April 2018General ideas Submitted

District Tax

It would be a great help if all of the different district taxes were able to be loaded and then applied based on shipping location. Or at least be able to change them in business hub. The problem we are having is the California rate is locked at 7.25% and then we have to add Sacramento which is another .50%. So the majority of our sales fall into this 7.75% but the problem is when we take sales for another district there is no way to easily change that. We do not want to under collect! So we would like to be able to select different districts from business hub to quickly change out the correct tax.


Turn Product Colors off / On by print process

With DTG printing we try and print only 100% cotton garments but when it comes to blanks, some styles offer 100% cotton garments but also list blends. It would be great to turn off the blends for DTG printing, but then also keep active for other methods like screen printing. 


integration of

Hi there,

please consider to develop API connection to (more information for developers here: )

Instead of adding a separate API connection for every single shipping carrier in the European (or especially German) market, there is a way to have everything covered with on gateway.

This is also of benefit as currently no German shipping provider is supported by DN.


By Denis Schaufl on 19 April 2018General ideas Submitted

DN Support Ratings...Need to ask 2 Questions

DN Support Ratings

Will you please change your support rating system to ask 2 separate questions?

1. Please rate your experience with you Support Represenative (or something to that effect)?

2. Are you satisfied with the answer DN provided on your issue?

I am guessing your rating system is not accurate.  I am also guessing that your Support Representatives have compensation tied to their ratings.

Here is why it is not accurate. 

Most of my experiences with DN Support Reps are awesome. 

DN technicians are generally well trained and know their stuff.  Many times they are messengers delivering content from Development or the Catalog Team that may not meet expectations,  My ratings do reflect my optinions of the contaent because the Customer Support Technician does not deserve it. 

The feedback you receive will be more actionable bc it will tell you if you have Customer Service/Technician Training vs. Product Functionality challenges....or to say that in a more positive way satisfaction:)

Not sure if an idea is the right place to put this.

By NICOLE DORR on 17 April 2018General ideas Declined

More Decoration Processes!

Please add more decoration processes (like up to 10)!  This simplify/solve many issues in DN:)

1.  All Decoration Process should have the oporion of pricing based on quantity, # of colors, size.

  • Rhinestones pricing needs mimic Screen Print Style pricing and does not reflect how the industry prices rhienstone designs (size/area/# of colors/quanity)
  • Transfer pricing needs mimic Screen Print Style pricing and does not reflec how the industry prices vinyl/glitter/foil transfers (size/area/# of colors/quanity)
  • Sublimation Pricing is reflective of how the industry prices designs.
  • DTG pricing is reflectove of how the industry prices designs.

2. Solves Team Name and Number Issue!

  • If a Decoration Process could be built for each Team Name and Number Option that a DN end user offers the pricing problem would be solved.
  • Ability to set max characters and height or width limitations.

3. Solve Decorated Product Pricing issue when team name and numbers are offered.

4. ....and so much more:)

By NICOLE DORR on 16 April 2018General ideas Submitted

Product Catalog Decoration View Order Needs Standardization

In the Supplier Product Catalogs the decoration views need to be in standard order.

When is DN's Supplier Catalog Product Entry Process going to be changed to resolve this situation and existing products checked for correct decoration view order?

DN User Impact: Building Decorated Products is very time consuming, inefficient, and frustrating.

1. Decorated Products require decoration views to be in the same order across all products selected or the designs are applied to the incorrect view.
2. After building a decorated product, each individual product has to be checked and edited to correct the decoration view order.
3. Decorated Products then has to be reconfigured to ensure the designs show up in the correct place on the decorated item.
4. Supplier Product Catalog Views are entered and built by DN, the order should be standardized, and accuracy should be checked in DN's QA process prior to making active.
5. Related Support Issue #53010 Response from DN Support:
"These need to be edited manually at the present time. I reached out to our catalog team about this and there's not an option to apply this action in bulk."

This is a DN Supplier Catalog Entry Process Issue and it should not be the responsibility of the end user to mitigate systemic problems with dependent DN activities.

Thank you for your attention to this issue.
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By NICOLE DORR on 16 April 2018General ideas Submitted

Weight limits in carriage methods

Allow maximum weight in a carriage method (eg UK Royal Mail 2KG) then have system auto select the next available carriage method


If we have a 20KG consigmment it's not going on royal mail it's going on a 2-3 day courier - the system should be able to work that!

By Richard Mattinson on 16 April 2018Business Hub ideas Submitted

Carriage price weight increase

Add £ per Kilo option in carriage methods (same process as £ per 100 stitches) - couriers charge by weight & having an unlimited number of price breaks isn't ideal! 

By Richard Mattinson on 16 April 2018Business Hub ideas Submitted

Clearly defined BILLING section header in BH Checkout

Need clearly defined BILLING vs SHIPPING section headers during checkout steps after proof approval in Business Hub (see rendering forsuggested update attached). 

This is standard industry practice, and would help avoid the recurring issue of customers entering their shipping information into the dubiously labeled "required field" section which leads to declined CC authorization (due to AVS mismatch) and/or redundant emails from customers requesting updating/correcting the billing/shipping details.

For more information you can reference ticket #52849.




Cleanly Display Unavailable Shipping Methods in Checkout

I'd like an option to display live shipping methods even if they are unavailable for the address entered.  My thought process is, someone enters the wrong zip code and doesn't realize it.  They see no live shipping options and have no idea why.

I think a collapsed section would make the most sense.  Unavailable options:  and then a list.  If ALL options from UPS are unavailable it doesn't have to list each method, just show that UPS options are unavailable for their address, etc. 

Another way to do it would be to add a checkbox for each live method that says 'always display, even if unavailable'  So I could choose UPS Ground or USPS Priority Mail to show but be grayed out when unavailable. 


Attach file to add note for customer

It would be useful to be able to attach correspondence to a job in business hub.


EG Customer emails list of names to be applied to items in an order, If the record can be kept together with the deco order then it makes retrieval a lot easier if it's required later

By Richard Mattinson on 09 April 2018Business Hub ideas Submitted

Responsive Business HUB

Could it be possible to make business hub responsive or have its own app? It would be a killer duo with new resposive sites. To be able to manage/ mock/ quote/ invoice orders through an app system would be awesome. I would even be open to contributing some money to this project.


Promotional products

Promotional products like
This company have feeds updated 2 times a day with products, price and stock

PF Concept is Europe’s largest supplier of promotional products. We offer thousands of promotional items and an extensive range of apparel to satisfy every marketing requirement. From crowd-pleasing giveaways to impressive high-end gifts. From generic design to globally recognized brands and everything in-between. All ready to be customized with your name and message.

We can add manualy but we have no options to add diffrent print techniques like 

pad printing,
laser engraving 
And moore 

By Daniel Listerud on 06 April 2018Business Hub ideas Submitted

Allow Mixed products When Minimum Qty is Enabled

mix sizes and garment and color on order when the minimum qty is set.

It would be great to allow users to mix Color & different size and garments as long as it’s the same print.

If we set the minimum at 50, the customer wants to place order on  


10-Small black hood
10 medium grey hood
5 medium grey t-shirt
25 pink polo


By Daniel Listerud on 06 April 2018General ideas Submitted

display prices on the view design page

Would be nice to be able to control what fields are displayed on this page.  This would give the option of having the prices desplayed before the customer would have to click into each shirt or item to first see the price.


This would be the pagee to control 

By Jeff Fontanetta on 05 April 2018Online designer ideas Submitted

Overview Enhancement

DN Team,

As a manager my favorite place on DN is Overview page. However there is a lot of improvement that you guys can make to make it even better and more informative so I don't have to jump around different screens to get information I need. Replace "check marks" and "X" with useful data

Under payment box show Terms
Under Ordered column show "PO numbers"
Under received column show date received
Under artwork column show approval date
Under Produced column show date produced
Under shipped column show shipping method

Next to item description add "Style Number"
Apply "Order due Display setting" in overview.



Include order status in API conditions

Since order status is not a field that can be searched on in the API. We need to make thousands of needless queries based on time elapsed since last query. It would be much more efficient to query on status < 3 ( new not shipped) . As it is now I have to query every N minutes and search on "all orders since now minus N" . then filter out the shipped. 

That's a fair amount of load retrieving shipped orders I already know are shipped. (since another function in my API is to mark update their status to shipped) 

By Larry Sainte-Marie on 29 March 2018Business Hub ideas Implemented!

Quote Requested Email

I like the Request A Quote form but I want more information sent in the notification email.  Ideally, send me everything.  This is so I can answer their email from my phone without having to log into Deco to see all of the details. 

This could be done through an email template....