Pre-Decorated products require the same minimum quantities that are set for the Decoration Processes used. This does not work for online stores where people are ordering indvidual products. The current work-around from support is to make a copy of the product and use a different decoration process that is set-up with a minimum of 1. This is very time consuming requires many additional work arounds, and is not efficient.
I have 2 ideas that would help solve this issue:
These 2 options would allow:
It should be possible to bulk set VAT exemption for products. The main use case for this is childrens clothing: it should be VAT exempt in the UK but this is not set by default.
The only possible solution right now is to go into every single childrens product in your catalog one by one and tick the 'VAT exempt' tick box. This is totally impractical considering there are over 300 kids items in the Ralawise catalog alone. To be honest, these childrens products should be set as VAT exempt by default, but since they're not a way to set these in bulk is much needed!
At present, we have no option but to charge VAT on these items and overpay VAT to HMRC for these sales. Help!
The Business Hub needs the ability to just choose the number of print colors for each location on the garment when giving a screen print quote. As it is now, we have to open the Designer and create a design of some sort just to get a quote. I understand having the Designer as an option for quoting. We have plenty of customers that walk in and call in for quotes. They are just wanting a Quick Quote. It would be a great feature to add because we do need to print out the quotes and email them. It would speed up the process for our team and customers.
Would be nice if the online designer had a knockout feature. So for example if you layered text on top of an image there could be a knocked out border around the text.
I would like the ability for my customers to start a campaign from a decorated product (Template)
It would be great to have a widget on the Website that allows a live link to Social Media Pages.
Therefore when posting to Facebook, Instagram, Twitter etc the widget would be updated with the latest post(s).
This will keep customers updated and engaged with the Marketing Message
AND ALSO updates the webpage which is good for Google! Google sees that something has changed and assumes the page is more relevant, getting better search results
The fact that drafts dont' autosave is the most annoying thing in Deco. Even more annoying, is that sometimes I press enter after I alter a price. And if you press enter, it reloads the page and you've lost all edits. This ist he absolute worst.
1)Auto save functionlaity
2)Disable the enter key from reloading the page.
Pencarrie catalogue is over 2 years out of date - this could desperatley do with an update!
Would be great to have some more detail / interaction around thread colours when customers upload their own logo into the designer, even if this was a drop down box asking the customer how many / which colours were in the design but ideally the system would check this and display it itsself.
When customers are looking at clothing but want to see more detail in the printing type they can scroll over the area and it brings it up closer to see. Some embroidery is more specific, some colours might not show up on the clothing colour you've chosen etc.
Less return or unsatisfactory results.
We feel that it would be good if customer notes that have been added to a customers account are displayed on the "create a quote" or "create an order" page. This information should be visible to us whilst making the quote/order but not displayed to the customer. Therefore we would know if an internal note has been placed on a customers account when creating a quote or order from the same page.
I'd still like to have the ability to do the art approval before the order is payed. Unfortunatley in this industry it has been the standard for some time. I also feel as if it would be easier for our artist to be able to pull the "needs changes" files from Deco rather than having to have them emailed to him. I don't want to switch customers to NET terms to require this and we still can collect payment upfront. However, I'd like to provide my client the mockup prior to payment.
For non-English websites it is quite important to be able to create a more flexible Affiliate store
outside the standard language you also want to be able to offer foreign language
Now you can only choose the language that the main website uses and this is not enough
I'm not convinced Smart is the right word.......... Can the system not be amended so
a/ smart selected products go in to business hub but not live on the site by default?
b/ individual products rather than whole catalogues / supplier ranges can be added
c/ The very badly auto-selected product categories are not included
We don't all do products with pre-designed logos..........
So the ability to use the facebook / twitter share functions for blank products would be a massive plus
We need the ability to send orders to Quickbooks in different categories. This would help us keep track of how much sales we have for each department. Our last system let us send embroidery info to embroidery sales, printing info to printing sales, and apparel info to apparel sales and so on...
We've had a few customers say they haven't recieved the "Order Shipped" email. A read receipt would be great so we can then know if our salesman needs to follow up and notify them that their order is complete and ready for pickup.
We need the ability to add a raster file into Business Hub and mark the colors ourselves without modifying the image. This way, we can still quote our customer, and add mockup for simulated process, or any designs with halftones. Using the file attachment works for now, but long term this would be very valuable as our designer has to make mockups outside of Deco and it has to be priced out manually or else the mockup will be blank.
Calendar Production View - surely one of the most important production management tools. Drag n drop orders to different days to change the production dates. Calendar view ideal for large screen view in the production area for quick reference to orders due when rather than through a list.
We are looking into doing a print of the month/print of the week by incentivizing our customers with account credit (Good way to collect PR content). However, I'm trying to have them fill out a form and submit their images to us. Currently, I would have to use another form it looks like and embed it. Is there a way to add an upload files to the current form? If not, let's get it going. Small feature that goes a long way.