I think customer/store credit should automatically be available as a payment method once a customer logs in to his or her account. Our tedious policy now is to count misprinted or shorted tems and tally up the price and manually add a credit to a customers account. Then, when they reorder, we have to manually make a line-item on the order with a negative balance for that credit amount and delete the credit from the customer account page. It needs to be simpler than this.
I personally like the credit option much more than the refund option because we don't take as much of a loss due to the mark-ups.
I would also like customers to have a clear view of their store credit and be able to spend it on whatever they want or let it compound into more. This could make refunding order shorts easier and give the customer incentive to order again sooner.
Also we could use this funtion to set-up a loyalty program with repeat customers. It's great because of the margins.
We could offer say a $100 store credit per $1000 spent. If our profit margin is 60% then that $100 is really only $40 out of pocket. Most of our orders average in the $600-$1500 range so that $40 is fairly insignificant at the end of the day and a great way to keep them coming back for more.
The majority of our customers use different email addresses for the person ordering and the accounts depart who need the invoice, it would be great if when you setup a new customer you can list two email address so that when sending quote/order/invoice etc you can select the relevant email address or both.
We are finding more and more customers are wanting individual names 'embroidered' ont there garments however the Team Names function only allows us to select print. It would be great if this function could be opened up to embroidery as well.
Add an account option so the user can only access our products listing along with adding and deleting products and updating their information.
I am looking to see if there is any way to batch import orders to business hub via a .csv file. We have HUGE baseball leagues using SIPLAY to create their rosters and orders to be sent to us. We currently have to spend hours and hours compiling, adding, and imputing data from the information they give us. We know there has to be a more streamlined way to batch import orders when the data has already been put into a .csv file.
Pre-Decorated products require the same minimum quantities that are set for the Decoration Processes used. This does not work for online stores where people are ordering indvidual products. The current work-around from support is to make a copy of the product and use a different decoration process that is set-up with a minimum of 1. This is very time consuming requires many additional work arounds, and is not efficient.
I have 2 ideas that would help solve this issue:
These 2 options would allow:
It should be possible to bulk set VAT exemption for products. The main use case for this is childrens clothing: it should be VAT exempt in the UK but this is not set by default.
The only possible solution right now is to go into every single childrens product in your catalog one by one and tick the 'VAT exempt' tick box. This is totally impractical considering there are over 300 kids items in the Ralawise catalog alone. To be honest, these childrens products should be set as VAT exempt by default, but since they're not a way to set these in bulk is much needed!
At present, we have no option but to charge VAT on these items and overpay VAT to HMRC for these sales. Help!
The Business Hub needs the ability to just choose the number of print colors for each location on the garment when giving a screen print quote. As it is now, we have to open the Designer and create a design of some sort just to get a quote. I understand having the Designer as an option for quoting. We have plenty of customers that walk in and call in for quotes. They are just wanting a Quick Quote. It would be a great feature to add because we do need to print out the quotes and email them. It would speed up the process for our team and customers.
Would be nice if the online designer had a knockout feature. So for example if you layered text on top of an image there could be a knocked out border around the text.
I would like the ability for my customers to start a campaign from a decorated product (Template)
It would be great to have a widget on the Website that allows a live link to Social Media Pages.
Therefore when posting to Facebook, Instagram, Twitter etc the widget would be updated with the latest post(s).
This will keep customers updated and engaged with the Marketing Message
AND ALSO updates the webpage which is good for Google! Google sees that something has changed and assumes the page is more relevant, getting better search results
The fact that drafts dont' autosave is the most annoying thing in Deco. Even more annoying, is that sometimes I press enter after I alter a price. And if you press enter, it reloads the page and you've lost all edits. This ist he absolute worst.
1)Auto save functionlaity
2)Disable the enter key from reloading the page.
Pencarrie catalogue is over 2 years out of date - this could desperatley do with an update!
Would be great to have some more detail / interaction around thread colours when customers upload their own logo into the designer, even if this was a drop down box asking the customer how many / which colours were in the design but ideally the system would check this and display it itsself.
When customers are looking at clothing but want to see more detail in the printing type they can scroll over the area and it brings it up closer to see. Some embroidery is more specific, some colours might not show up on the clothing colour you've chosen etc.
Less return or unsatisfactory results.
We feel that it would be good if customer notes that have been added to a customers account are displayed on the "create a quote" or "create an order" page. This information should be visible to us whilst making the quote/order but not displayed to the customer. Therefore we would know if an internal note has been placed on a customers account when creating a quote or order from the same page.
I'd still like to have the ability to do the art approval before the order is payed. Unfortunatley in this industry it has been the standard for some time. I also feel as if it would be easier for our artist to be able to pull the "needs changes" files from Deco rather than having to have them emailed to him. I don't want to switch customers to NET terms to require this and we still can collect payment upfront. However, I'd like to provide my client the mockup prior to payment.
For non-English websites it is quite important to be able to create a more flexible Affiliate store
outside the standard language you also want to be able to offer foreign language
Now you can only choose the language that the main website uses and this is not enough
I'm not convinced Smart is the right word.......... Can the system not be amended so
a/ smart selected products go in to business hub but not live on the site by default?
b/ individual products rather than whole catalogues / supplier ranges can be added
c/ The very badly auto-selected product categories are not included
We don't all do products with pre-designed logos..........
So the ability to use the facebook / twitter share functions for blank products would be a massive plus