We have quite a few customers (mostly companies) who reguarly place orders and want automatic credit card billing. We need two features for this to work correctly:
1. We need a form that we can send the customer for them to sign/approve recurring billing
We are currently having to use Adobe Sign to have them sign an authorization form and then have to manualy look it up and enter it for every order.
2. We need Deconetwork to have the ability to store the credit card numbers by customer on their account. Ideally the customers would have to enter it them self when they are sent the approval form.
We would get better transaction rates on processing if customers are entering the cards themselvs istead of staff members.
*This feature should be optional because it will require operators to annually certify for PCI compliance in the US.
We have different reworked font for Embroidery.
The fonts are made with Wilcom Embroidery Studio and the file extension is ESA.
It would be great if it's possible to import sells from marketplaces (amz, ebay,...) best would be with API-Calls or XML.
Please make more than 4 templates for the websites we can make.
In many cases, It is very hard for customers and sometimes production (if you are still using a paper trail) to distinguish which order is which without the "order description" field showing up on any of the printable paper trails. So many times schools complain to me that there is no way to tell what each of their Invoices are for. Is it for the track team or the wrestling team or the football team? Because, currently, we cannot create account holders (schools) with subaccounts (individual coaches for each sport) I have to use a generic school account for every order. They only way to distinguish them from one another is to label the order in the "Order description" field and it does not show up on any printable or downloaded documents that i can tell. This seems like a very easy fix and it would do worlds of good.
Also, it would be great to add the salesman: field to all printable and downloadable invoices/quotes
Adding this feature will get us a lot more sales, please read below :
We have been getting lots of complaints from customers about how to add different apparel colors and different style for the same design while they are in the designer tool, Combine products with the same design to get a quantity discounts , that will solve a huge problem and drive customers to buy a lot more items and colors .
So for example: if someone wants the same design but in different color T-shirts, they also want the same design in hoodies and different color hoodies... etc, in the current system it's super complicated to get it done. we do need an easy way from the designer tool. attached an image from custom ink, you can also go to custom ink designer lab https://www.customink.com/ndx/#/ and click on product colors on the left and you will see how easy you can add more styles and colors.
NOTE: Adding this feature will make the customer buy a lot more as everyone needs the same design in multiple shirt color ad multiple styles.
When someone registers on the site there should be a requirement to fill in all contact details before anything is allowed to be added to cart.
Sick of having people trying to make purchases but not being able to as they haven't entered contact details in advance & the site doesn't give them adequate instruction.
Lets make life easy on ourselves by making people register fully!
We should be able to scale our minimums according to how many colors are in the design.
For example, I was 12 piece minimums, but for 1 color designs only. For any design 3+ colors maybe I want the minimum to be 36 pieces.
Coupon availability should be handled like other availabilities in Deco.
Business Hub Order Screen should include a row/drop down to select from available coupons to apply, in the Subtotal are below the shipping row.
It would be nice to be able to sort/adjust the order of the Columns or Fields in the different screens in the Business Hub.
As an example: Right now, the Order screen shows the Order # in the first column, but I would like to see the Order Date in the first column and Order # in the second.
Inventory is a great tool to automate the process of tracking items On Hand with Items Needed.
Problems: No Consolidated View Available for Items to Be Ordered and Items Pulled From Inventory
If I am using the systme correctly, there is no consolidated view of how product procurement is being handled for individual or group orders. The current process has limited visibility into by requiring 2 separate screens/documents to be viewed to get a complete picture of order procurement. This makes veiwing/managing ordering product from suppliers versus pulling inventory on-hand challenging.
1. Please revise the PO system to show the following in the PO:
2. Add Order Procurment Button in the following areas
The Inventory Pull Sheet as a stand alone item is still important for the physical inventory pull.
DecoNetwork isn't compatable with WorldPay at the moment and this is what our store uses to take payment from customers in store. Would be great to have this as a payment gateway in DecoNetwork
Orders in production that haven't been marked as done by the suggested production time should auto highlight (say in red) & the system should warn you that you're having a service level failure............ (yes I'm having a bad day with late orders)
This is a platform for online business, and as such, the approach should be forever tweaked and refined. Feedback is essential in this case, and the ability to A/B test would prove invaluable in gauging the customer experience.
Can you please get the Facebook Pixel to track ALL standard events, not just PageView and Purchase?
so for example a customer can not fill in a text feild unless they have chosen an option that say hey want this and will pay the extra
You need to have your shopping card linked to an external card reader so I can have it in a kiosk environment - otherwise you lose a massive area for potential
This company ahs intergrations with loads of shopping carts - but not your system...
I would like to see a seperate tab in purchase orders that lists "all" of the items on back orders with suppliers, and be able to add expected delivery dates. Rather than opening each purchase order line. this should be available for sales to view, also a direct contact email about this item would be great.
I would like to be able add a file upload option in the contact forms widget, so we can create our own quote forms.
Please add the ability to export all customer data, especially Total Order Value and Number of Orders.
At the moment all you get is the customer contact details.