Recent Ideas

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11
Vote

Product Production Notes/Information

I think it would be very beneficial to have a section within the Product set up to add production notes/instructions. We're a small shop (Family of 4!), but even so, being able to add Time, Temperature and Pressure and format instructions for sublimation products would save time and improve accuracy.

Obviously these would only be seen on the Production Worksheet, not the customer's order. I don't want fields for Time, Temperature and Pressure, just a text area I can type in.

By Kristine Hamaty on 07 October 2014General ideas Submitted
3
Vote

DOCUMENTATION THAT WORKS

VIDEOS THAT HAVE CORRE T LINKS REFRENCED

i HAVE SPENT A WEEKEND TRYING TO SET UP MY SITE 
I HAVE OVER THIRD YEARS WITH COMPUTERS 
THE KNOWLEDGE BASE LACK 
IT HAS BROKEN LINKS AND FINDING BASIC INFORMATION IS IMPOSSSIBLE
A MANUAL OF THE HOW TO DO THINGS AS BASIC AS TEMPLTES AND DESIGN AREAS
I HAVE SEND 5 SUPPORT TICKETS AND 36 HOURS TO HOPE TO GET ON QUESTION ANSWERED
WHERE IS THE MANAUL WHERE HAVE ALL THE MISSING LINKS BEEN PUT
MY TIME IS AS IMPORTANT AS YOURS BRENDEN 
I IF THE NEW SYSTEM HAS DESTROYED ALL YOUR DOCS OR DOCS WERE NOT CREATED WHEN CANE WE EXPECT TO SEE DOCS
I AM TIRED  OF HAVING TO ASK THE SAME QUESTIONS OVER AGAIN 

WHEN IS SUPPORT OPEN 

ANSWER IT IS CLOSED OVER THE WEEKEND

STARTING IN WHAT TIME ZONE YOU BRAG  AT BEING A INTERNATIONAL COMAPANY
IS THAT JUST IN USA THAT YOU SUPPORT  OR DOWN UNDER 16 HOURS DIFFERENCE 

10
Vote

Improve Re-Order Process

When you click the Reorder button in the customer account Purchase tab now it creates an empty cart if you don't select any orders.  Should be an easy fix.

It's also cumbersome to reorder.  From the Purchases tab you have to view the order to see what it contains, and then go back to the list to select the order and click reorder, hoping you get the right one still.

10
Vote

Make Re-Order more visible

My customers can never figure out how to re-order so they just email me.  I've set up a quick form on my site to ask for their name, email address, previous order number, and quantity... They fill that out, it emails me, and I set an order up manually. That works pretty well, but it would be better if there was a way we could link directly to the re-order section of the back end.

4
Vote

Button to Create Free Form Product (5 steps to 1)

We create a lot of invoices with Business Hub and we ad-hoc add products to the Order.  We use the Free Form Product function to do this.  The current method is to select Add New Product --> Define New Product --> Add Free From Product --> Continue.

With this request, I'm asking for a button, ideally next to Add New Product button, that when selected executes Add New Product --> Define New Product --> Add Free From Product --> Continue with a single click.  Add Free Form product skips right to adding a free form product.

This would save us a lot of time and streamline 5 steps to 1 step.

Thanks for consideration.

21
Vote

Individual Site Testing/Live Status

I feel like there should be an option for individual sites to get Test/Live Status instead of all stores at once. We have over 50+ stores which open and close during various periods and it would be nice to be able to keep some in test mode while we do approvals or decoration/pricing without having to worry if customers start placing orders while we test. 

 

 

7
Vote

Product Library to included product per store information

It would be really nice to be able to look at the global product list and recieve a table of which stores are using this product and at what price it is charging, etc. All we currently get is a number of how many stores the product is used on.

By Kevin on 02 October 2014General ideas Submitted
11
Vote

Sales Tax by Shipping Address

We have multiple stores that have a bulk delivery (to school, camp, lodge, etc.) and those orders need to be charged sales tax - since we're taxed on them because they are delivered in state.

Sales tax needs to be determined by the shipping address - since that's how US states determine if you have a taxable sale. 

And if possible, and since I don't code I have no idea if this is possible or not, could shipping method add in a shipping address? For example, "Deliver to Camp" would add the camps physical address to the shipping details so sales tax is charged correctly.

By Kristine Hamaty on 01 October 2014Business Hub ideas Submitted
13
Vote

Shipping

Please get on board with stamps.com and get the shipping inline.  My switch to deco costs me 6-8 minutes per package.  Please.  Thanks

By Luther Veuleman on 30 September 2014Business Hub ideas Implemented!
17
Vote

Abandon Cart

I would LOVE if I can cancel an abandoned cart without sending an email to the customer. I have had a few people abandon their cart and then place another order and I don't want to send an email saying their order was cancelled when it really wasn't.

If this is already in place, please tell me where to fix it on my system!

By Kristine Hamaty on 30 September 2014Business Hub ideas Submitted
4
Vote

Tracking information connected to the customer

Currently I have not been able to find a way to get to an order's tracking information without going into the shipping tab.  I would love it if the tracking informaiton was connected to the order and could be seen on the order.  This would allow you to look under the customer or the order for the tracking number instead of just the shipping tab.  As it is, if the customer does not have their number, I have to look up the customer, find the number and then go into the shipping tab to locate the tracking information.  I would also love it if under the shipping tab, there was a date or time stamp showing when the order was shipped. 

By CLARK LEAKE on 29 September 2014Business Hub ideas Submitted
7
Vote

Multilingual support

We would like to have multilingual support, using different URLs or different URL subfolders to point to different languages.

7
Vote

Partner with Stock photo sites

https://www.bigstockphoto.com/partners/learn-more/

Bigstock.com has a deal with cafepress and zazzle 'Single Use Merchandise" licenses, maybe something can be set up so Deco users can access their library?  It looks like a pay-per-image system.

54
Vote

Shipping calculator on cart page

Let people enter just their country, city, and zip code to view estimated shipping charges right on the cart page.

 

13
Vote

Personalization Validation

There should be a validation at either check out level or order confirmation level which shows what customers have entered on each product for personalization fields. We get so many customers complaining that they have no way to know that what they typed it got to us correctly since they dont ever see it. 

4
Vote

Decorated Products Folder Shows Subcategory

Currently affilaites can create decorated designs and put them in folders and subfolders. The problem is if a product is withn a subfolder there is no option of having it automatically be displayed in its main folder as well. Products within a subfolder should have the option of being displayed in both the subfolder and main folder at the same time. 

By ZACH DEWHURST on 22 September 2014Affiliate store ideas Submitted
15
Vote

Quick Edit Decorated Product Variables

It would be nice if it was possible to have several designs/decorated products update all at once for a new affiliate. Fulfillment centers can currently create website templates, but the variables within the template then must be edited.  For example, schools make great affiliates, but putting together school spirit designs is a tedious processes. Within our school website template we have around 40 different designs for school spirit, sports teams, and other groups for the school. It would be nice if the designs would automatically update with the school's name, mascot, and other variable information through a "Mass Decorated Product Wizard" that would allow all of the designs to be updated based on their variables, instead of having to go into each design and manually change all of the variables. 

 

By ZACH DEWHURST on 22 September 2014Affiliate store ideas Submitted
8
Vote

Extra Options: Smart Select & Default Catalog Price Markup

I was going through the Smart Select (in the Products) and would like to use it with the Default Catalog Price Markup (in the Settings) but I notice that the SanMar prices are already marked up from cost and some of the other catalogs are not marked up.  When I created an 50% or 100% markup in the Default Catalog Price Markup the SanMar products was listing/charging way more than what I wanted and if I set the markup to 0% to correct this then the other catalogs was listed at my cost (below what I wanted to sell)

Is there a way that we can have an option for each supplier (catalog) to have different DC? Also maybe have an option for the Smart Select to be active/used in selected Stores and the Business Hub this way I can activate it and don't have to go through each store and make each product that I don't want to sell unavailable (unselected) in the products area of each store.  This way I can use the Smart Select with multi catalogs (Suppliers) and use the Default Catalog Price Markup with different markup % value for each catalog (Suppliers) in the Business Hub and the stores with the correct pricing marked up.

By Greg Kwiecien on 21 September 2014General ideas Submitted
9
Vote

Customer "Contact" separate from Billing or Shipping

Too confusing for the front end, but would be helpful in the HUB.

With corporate orders I'm often dealing with a third party who isn't the billing contact and isn't the shipping contact.  They could be saved as the main contact, but with the option to add a new name for billing...   

6
Vote

Global Customer Notes

Some customers need special attention, and we need a global customer notes field that will show up the same on every order, printed or electronic.

Customers with special setups that don't fit the norm, problem customers that should have a flag when an employee pulls their file, etc. There are lots of reasons this would be helpful. A prominent note that stands out would be excellent.

By Carl Schenkenberger on 19 September 2014Business Hub ideas Submitted