Frequently Asked Questions

Answers To DecoNetwork Frequently Asked Questions (FAQ)

Membership FAQ

No, DecoNetwork memberships are on a monthly basis. You can cancel or upgrade your subscription at any time. This gives you the flexibility to adjust your membership according to your needs.

Yes, you can upgrade your DecoNetwork membership at any time to access additional features and functionality.

If you have any questions about the upgrade process or membership options, our support team is always here to help.

Yes, DecoNetwork does offer refunds within the first 14 days of sign-up, minus a processing fee of $299, £299, or €299. We strive to make our refund policy fair and transparent for all users.

No, DecoNetwork does not have an order limit. Our members can process quotes and orders without any limitations. This means that you can grow your business without hitting an order cap.

DecoPay, powered by Stripe, is DecoNetwork’s integrated payment gateway. By leveraging Stripe’s renowned infrastructure, DecoPay guarantees the highest level of security and stability for all your payment transactions.

Accept payments from:

  • Visa
  • Mastercard
  • Discover
  • JCB
  • American Express
  • Apple Pay
  • Google Pay
  • WeChat Pay
  • Affirm
  • Afterpay
  • Klarna
  • Bank Transfers
  • And more!

Absolutely! By adding “Payment Gateways” from our app store, you can access a wide range of payment gateway integrations. There is a nominal cost of 0.75% per transaction for using this service. Feel free to choose the payment gateway that works best for you.

Integrated payment gateways:

  • APPS
  • Authorize.Net
  • Braintree
  • DineroMail
  • ePay
  • Ingenico
  • MultiSafepay
  • MyGate
  • Nochex
  • Ogone
  • Payment Asia
  • Payson
  • PayJunction
  • PayPal Website Payments Pro US
  • PayPal Website Payments Standard
  • PayU
  • Sage Pay
  • SecurePay
  • Stripe
  • Stripe Checkout
  • TransFirst
  • Verifone PAYware Connect

Online Stores FAQ

Yes, you can use your own domain name for full control of your brand or use a complimentary DecoNetwork domain.

Yes. All our memberships include hosting for your DecoNetwork Online Stores.

Yes. DecoNetwork Online Stores are mobile-friendly and can be comfortably used on smartphones, tablets, and desktop computers.

No. With our drag-and-drop website editing tools, you can create your Online Store without ever touching code.

You can create up to 500 Affiliate Online Stores with our Premium subscription.

You can create an unlimited amount of Affiliate Online Stores with our Enterprise subscription.

Online Designer FAQ

Yes. The DecoNetwork Online Designer can be used on smartphones, tablets, and desktop computers.

DecoNetwork’s Online Designer can be used with a wide variety of raster, vector, and digitized formats.

  • Compressed Scalable Vector Graphics (.svgz)
  • DecoNetwork Template (.dnt)
  • DecoNetwork Template JSON (.json)
  • Encapsulated PostScript (.eps)
  • Graphic Interchange Format (.gif)
  • Joint Photographic Experts Group (.jpg)
  • Portable Document Format (.pdf)
  • Portable Network Graphics (.png)
  • PostScript (.ps)
  • Scalable Vector Graphics (.svg)
  • Tagged Image File Format (.tif)
  • Wilcom Embroidery File (.emb)

Yes, you can limit access to the Online Designer to just the products of your choosing.

Yes, you can choose to enable or disable the Online Designer for each of your Online Stores.

Using our API Integrations, your developer can integrate the Online Designer into a third-party website.

Blank Apparel Suppliers FAQ

With our blank apparel supplier integrations from over 20 suppliers, you simply choose the products you want to offer, your Online Stores and Business Hub are then automatically updated with your selected products, all with customization options with the Online Designer.

Yes. You can upload your own custom products to your DecoNetwork account. Uploaded custom products will also be integrated into your Online Stores, Online Designer, and Business Hub.

You will continue to purchase your products from your existing suppliers. DecoNetwork does not provide or sell physical merchandise.

Our Live Purchase Order options allow you to submit orders directly to Alphabroder, BTC Activewear, S&S Activewear, and SanMar. Additionally, you can download Purchase Order PDFs and externally submit to your suppliers.

Production Management FAQ

No. Your customers do not have access to your Production Calendar. The Production Calendar is only accessible by the admin and assigned account users on your DecoNetwork account.

Yes. You can manually create your own quotes and orders with DecoNetwork without a website. All manually created quotes and orders will be accessible through your Production Calendar for fulfillment. 

Yes. You can access and download customer artwork files from previous orders.

Yes. You can create and customize production workflows in DecoNetwork to better fit your unique business.

Decoration Methods FAQ

DecoNetwork supports the following decoration methods:

  • Screen Printing
  • DTG Printing
  • DTF Printing
  • Embroidery
  • Transfer
  • Sublimation
  • Rhinestone

Yes. You can tailor your service offerings by enabling or disabling any of the supported decoration methods.

Yes. You can create and customize price tables for each decoration method that you offer.

Yes. You can create different production workflows for your team on a per-decoration method basis.