DecoNetwork FAQ

Commonly Asked DecoNetwork Questions

We’ve assembled a list of DecoNetwork FAQ to assist during your research into shop management software.

General DecoNetwork FAQ

DecoNetwork’s shop management software is the best way to keep your print and embroidery business organized and equipment running smoothly. Below is our helpful list of DecoNetwork FAQ.

Aside from our user agreement, we don’t have any lock-in contracts. DecoNetwork is a month-to-month subscription.

Yes. Start on any plan and as your business begins to grow, you have the option to upgrade at any time.

A refund is available within your first 14 days of signing up, minus a processing fee ($299,  £299, or €299).

Nope! We do not limit products, designs, or storage space.

With our built-in Product Catalogs from over 25 suppliers, you simply choose the products you want to offer, your Online Stores and Business Hub are then automatically updated with your selected products, all with customization options with the Online Designer

DecoNetwork’s built-in payment gateway integrations allow your Online Stores, Online Designer, and Business Hub to process payments online.

  • APPS
  • Authorize.Net
  • Braintree
  • DineroMail
  • ePay
  • Ingenico
  • MultiSafepay
  • MyGate
  • Nochex
  • Ogone
  • Payment Asia
  • Payson
  • PayJunction
  • PayPal Website Payments Pro US
  • PayPal Website Payments Standard
  • PayU
  • Sage Pay
  • SecurePay
  • Stripe
  • Stripe Checkout
  • TransFirst
  • Verifone PAYware Connect

DecoNetwork has built-in integrations with over 25 industry-leading suppliers.

  • Alphabroder
  • American Apparel
  • Americana Sportwear
  • AS Colour
  • Augusta Sportswear
  • BTC Activewear
  • Bodek and Rhodes
  • Condé Systems
  • Eva Sportswear
  • Expert
  • Gildan Brands
  • Holloway Sportswear
  • JB’s Wear
  • OTTO
  • Outdoor Cap
  • Papini
  • PenCarrie
  • Ralawise
  • S&S Activewear
  • S&S Activewear Canada
  • SanMar
  • SanMar Canada
  • SewCal Masks
  • Superior Activewear
  • The Magic Touch
  • Unseek Clothing
  • Vantage
  • Wundou

Online Stores FAQ

DecoNetwork gives apparel decorators the freedom to create, design, manage, and grow their e-commerce online stores. Here are some answers to the frequently asked questions about DecoNetwork’s Online Stores.

Yes, you can use your own domain name for full control of your brand or use a complimentary DecoNetwork domain.

Yes, all our subscription options include hosting for your Online Stores.

  • You can create up to 500 Affiliate Online Stores with our Premium subscription. 
  • You can create an unlimited amount of Affiliate Online Stores with our Enterprise subscription. 

Yes, our Online Stores can be used on smartphones, tablets, and desktop computers.

With our drag-and-drop website editor, you can create your Online Store without ever touching code.

Online Designer FAQ

DecoNetwork’s Online Designer is built for the print and embroidery industry with support for screen printing, direct to garment, transfer printing, embroidery, and more. Here are some answers to the frequently asked questions about DecoNetwork’s Online Designer.

Yes, our Online Designer can be used on smartphones, tablets, and desktop computers.

Yes, you can limit access to the Online Designer to just the products of your choosing.

Yes, you can choose to enable or disable the Online Designer for each of your Online Stores.

Using our DecoNetwork API options (available at Enterprise level), your developer can integrate the Online Designer into a non-DecoNetwork website. 

DecoNetwork’s Online Designer can be used with a wide variety of raster, vector, and digitized formats.

  • Compressed Scalable Vector Graphics (.svgz)
  • DecoNetwork Template (.dnt)
  • DecoNetwork Template JSON (.json)
  • Encapsulated PostScript (.eps)
  • Graphic Interchange Format (.gif)
  • Joint Photographic Experts Group (.jpg)
  • Portable Document Format (.pdf)
  • Portable Network Graphics (.png)
  • PostScript (.ps)
  • Scalable Vector Graphics (.svg)
  • Tagged Image File Format (.tif)
  • Wilcom Embroidery File (.emb)

Product Catalogs FAQ

Great merchandise starts with top-quality blank products. From SanMar, S&S, Alphabroder, BTC Activewear, Ralawise, and others, DecoNetwork has you covered. Here are some answers to the frequently asked questions about DecoNetwork’s Catalog Products.

With our built-in Product Catalogs from over 25 suppliers, you simply choose the products you want to offer, your Online Stores and Business Hub are then automatically updated with your selected products, all with customization options with the Online Designer

Yes, you can upload your own custom products to your DecoNetwork account. Uploaded custom products will also be integrated into your Online Stores, Online Designer, and Business Hub.

You will continue to purchase your products from your existing suppliers. DecoNetwork does not provide or sell physical merchandise.

Our Live Purchase Order options allow you to submit orders directly to Alphabroder, BTC Activewear, S&S Activewear, and SanMar. Additionally, you can download Purchase Order PDFs and externally submit to your suppliers.

Business Hub FAQ

DecoNetwork’s Business Hub automates everything from artwork approvals, production schedules, client updates, and product purchase orders, all from a single dashboard. Here are some answers to the frequently asked questions about DecoNetwork’s Business Hub.

No, your customers do not have access to your Business Hub. Business Hub is only accessible by the admin and assigned account users.

Yes, you can manually create your own quotes and orders with Business Hub. All manually created quotes and orders will continue to be accessible to your team for production, just like your online quotes and orders.

Yes, you can access and download past order information and artwork files at any time. 

Yes, you can create and customize production workflows to better fit your unique business.

Multi Decoration FAQ

With support for screen print, direct to garment printing, embroidery, and more, DecoNetwork is the one-stop solution for multi-decorators looking to manage and grow their business. Here are some frequently asked questions about DecoNetwork’s Multi Decoration support.

We support the following decoration methods:

  • DTG Printing
  • Screen Printing
  • Embroidery
  • Transfer
  • Sublimation
  • Rhinestone

Yes, you can tailor your service offerings by enabling or disabling any of the supported decoration methods.

Yes, you can create distinct price tables for each decoration method that you offer.

Yes, you can create different production workflows for your team on a per decoration method basis. 

Stay Connected With Our Tips For Success Newsletter

Join the DecoNetwork newsletter to get all our latest blog articles, stay up-to-date with upcoming webinars, and receive helpful guides so that you can take your business to the next level.